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Best Buy Customer Service is Incredible
Posted 2/22/16
Maybe they don't like video games and wouldn't care to know Fire Emblem from Legend of Zelda. Just saying.
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Posted 2/22/16
This isn't really bad service but I think it's funny when Amazon sends me an email asking if I am enjoying the product I haven't received yet.
Posted 2/22/16

sundin13 wrote:

As someone who works in retail, its really fucking hard to know where everything is in a store. You know how many times I've scoured my store in all the places I would expect to find an item, told a customer we don't have it and then found it in some random corner an hour later? A lot.

Be nice to us, our job sucks enough as is.


^Agreed. JCP or Macy's (can't remember which) started a new program that allows you to order online and pick it up at the store. So that's what I did. When I got to the store, none of the people knew exactly what to do. They couldn't ring me up because I already paid for it. I brought my receipt to the store as indicated. One person called another who called another and before I knew it there was a crowd of workers gathered around the cash register trying to learn the process. The company implemented the program before training the staff. It wasn't their fault. For their sake I was glad I was their first experience because I could relate. In the case of the Best Buy lady, management could have just changed something without letting her know. I don't really see them letting staff know when they're making a change like that. They probably figured it's a small thing and customers should see it.
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Posted 2/22/16

sundin13 wrote:

As someone who works in retail, its really fucking hard to know where everything is in a store. You know how many times I've scoured my store in all the places I would expect to find an item, told a customer we don't have it and then found it in some random corner an hour later? A lot.

Be nice to us, our job sucks enough as is.


Really I found it easy to know where stuff was in the store specially end caps like that which is what the original poster is talking about. The rep in question didn't even attempt to look it up to confirm they had it in stock just stated out of hand they didn't carry it. This is a good example of crappy customer service.

If you have issue knowing where stuff is in your store take the time and walk through it learn where items should be at in general if you aren't sure look it up, then go hunting for it. Take the time learn what and where you products are work you brain as something other then a hat rack.

Now for that wonderful statement "The customer is always right" In the context of the item they are purchasing this is true in all other context it isn't. Every times I had a customer hit me with that I would point this out to them and ask them if they had figured out what they were purchasing.

Best experience I gave a customer going through and fixing they mailing database so they could import it into a new label make program. Worst experience telling all those deer hunter fans their system just couldn't run deer hunter 4 and 5 yup good times.
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Posted 2/22/16

sundin13 wrote:

As someone who works in retail, its really fucking hard to know where everything is in a store. You know how many times I've scoured my store in all the places I would expect to find an item, told a customer we don't have it and then found it in some random corner an hour later? A lot.

Be nice to us, our job sucks enough as is.

So true. I worked at a Goodwill store for a while after high school and it was very difficult. Mind you, most of what we sold were donations which I'm sure makes it harder than regular retail jobs ( because in spite of having some organization you have random products of each category you are stuffing on shelves ) but retail work in itself is actually very difficult for an entry-level job. People doing the work part-time have it even harder because they might not get briefed right away as to what is new on the shelf. Mind you, as employees it is our job to know and but we really only know as much as our superiors brief us.

Seacactus wrote:

So I went into best buy to buy Fire Emblem: Birthright and I couldn't find it. So I go to the worker standing at the video game section doing restock or whatever and ask "Do you have Fire Emblem Birthright? She looks at me and says "No we don't sell any Fire Emblem games, and if we did have it, it would be in this case locked up." So I say OK and leave. I turn around and walk like 15 feet and see a little stand at the end of the aisle with a ton of copies of the Fire Emblem games on a shelf that you couldn't see from the entrance to the game area.

Anybody else have stupid customer service experiences?

No, but I do have one thought: Next time take the game to her and show her it and then show her where you found it; and be nice when you do it. I know not all people in retail take it well when you do that but I personally would have loved to be told "hey, you actually carry this newgood here" by a customer. I've actually done this with a few people who work at my local Walgreens and since then I've been able to call and ask if they have [PRODUCT] in and get an accurate answer.

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Posted 2/22/16

gvblackmoon wrote:

Really I found it easy to know where stuff was in the store specially end caps like that which is what the original poster is talking about. The rep in question didn't even attempt to look it up to confirm they had it in stock just stated out of hand they didn't carry it. This is a good example of crappy customer service.

If you have issue knowing where stuff is in your store take the time and walk through it learn where items should be at in general if you aren't sure look it up, then go hunting for it. Take the time learn what and where you products are work you brain as something other then a hat rack.


I think it really depends on the store. In my store, endcaps are the hardest part because they move pretty much every week and often their placement makes no sense. You'd think, "Teen endcap...should be in the teen section", you look around and can't find it. Turns out it was hiding in transportation...like, why? Further, half the time the endcaps that are in the computer either don't exist or don't have the items that they are supposed to hold. Even further, just because our system says "you have 10 in stock", that doesn't always mean that we have 10 in stock. We could have 2 hidden away in some dark hole in the back of the store, 7 stolen and 1 horribly misfiled.

Honestly, I wouldn't address the customer as the OP described, but for all we know, that woman was in the day before and they didn't have any Fire Emblem items set up and she didn't realize that a new endcap was put out, or maybe they just got a new shipment.

The OP's description is far from egregious, just mildly irksome and in all likelihood, it was just an honest mistake born out of misinformation.
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Posted 2/22/16 , edited 2/22/16


Exactly.
Gotta love when things like a teen endcap is not in teen, but somewhere like Automotive.
Also items may not even have a location. So then you need to search the whole store for it's location. Our endcaps at my store change frequently too and sometimes the new location is never updated.

Edit: I love when that "It says you have it in stock." moment happens. I usually always inform the guests that if it's three or less we don't have it (since the display counts as one too).


In regards to OP


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Posted 2/22/16 , edited 2/22/16
I call it WORST BUY

My first (and last) Black Friday was spent waiting all night in front of Worst Buy only to have those people there break their promise to hand out vouchers. Nobody handed out any vouchers to people waiting in line and when the doors opened everybody just rushed in- I got absolutely NOTHING

still butthurt over that
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Posted 2/22/16 , edited 2/22/16
The one in my area suddenly stop selling One piece all together, they don't even sell the collection packs, hell cant even find Fairy tale ether.
I now have to travel all the way into Renton to Frys just to get the anime dvds I want, as they seem to be the only ones that have them now, aside from the few anime stores in Seattle, and no way in hell am I driving in that cluster F*** of a city.
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Posted 5/28/16
Closed because OP nuked
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