Post Reply Just can't get a prenium membership
13119 cr points
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Posted 2/24/16
Hello,

I have had a prenium account for over 2 years. Then for no clear reason at all, the membership stopped due to a 'Payment Error'.

I then tried getting a new membership but it would always bring me to the free trial page, however it would fail since it says I can only get one trial per payment method. So I had to google which page to go to get a membership without getting the free trial error, why is it so hard to even find that page without using Google??

But wait, now I thought I'd be able to get a membership, however when I pay using the credit card I've used for over 2 years it gives me the error 'Failed to check out. Please look over your credit card info and resubmit.' . There is enough money on the card, and I also use it for all my other online transactions without errors.

As a last resort, I thought I'd go ahead and use a different account to try getting a membership, but the same error happened 'Failed to check out. Please look over your credit card info and resubmit.'.

I've been trying to get a membership for over 2 weeks, I mean seriously, why are you making it so damn difficult to get a membership and support the industry?!
Der Zoodirektor
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Posted 2/24/16

avanger wrote:

Hello,

I have had a prenium account for over 2 years. Then for no clear reason at all, the membership stopped due to a 'Payment Error'.

I then tried getting a new membership but it would always bring me to the free trial page, however it would fail since it says I can only get one trial per payment method. So I had to google which page to go to get a membership without getting the free trial error, why is it so hard to even find that page without using Google??

But wait, now I thought I'd be able to get a membership, however when I pay using the credit card I've used for over 2 years it gives me the error 'Failed to check out. Please look over your credit card info and resubmit.' . There is enough money on the card, and I also use it for all my other online transactions without errors.

As a last resort, I thought I'd go ahead and use a different account to try getting a membership, but the same error happened 'Failed to check out. Please look over your credit card info and resubmit.'.

I've been trying to get a membership for over 2 weeks, I mean seriously, why are you making it so damn difficult to get a membership and support the industry?!


Try to subscribe via /premium_pick_plan?membership=premium.
13119 cr points
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Posted 2/24/16
@ shinryou, thanks for your reply. I already tried doing that but I get the error 'Failed to check out. Please look over your credit card info and resubmit.' I really don't understand why, the card I use works for literally every online transactions I do and I even used it with crunchyroll for over 2 years. I want to support crunchyroll and the industry but this issue is making it a bit hard... Maybe there is something I'm missing?
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Posted 2/25/16
I'm not too sure what happened but I had to re-enter my card info and it worked, so all good now!
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Posted 6/18/16
Hello!
I'm having the same issue, it's good to lnow that I'm not the only one so this might be a technical problem, I've emailed the staff asking for help and now I'm waiting for a response, let's hope that this will be fixed soon.
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