Post Reply Cant cancel subscription
1003 cr points
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Posted 2/28/16
I'm trying to cancel my subscription and i keep getting the runaround. After fill out the survey/questionnaire, and submit, it says:

Thank you for your response!

You may not cancel your membership at this time.

Your membership will not be cancelled until you click below.

How do I cancel?
4804 cr points
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21 / M / america
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Posted 2/28/16
all u have to do is go to to your profile click settings and u should c a button that says cancel membership ive never had the problem u experienced sadly what pops up in the survey exactly i assume its something about why you wish to cancel your subscription.
One Punch Mod
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F / Boston-ish
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Posted 2/28/16

BaldySaitama wrote:

I'm trying to cancel my subscription and i keep getting the runaround. After fill out the survey/questionnaire, and submit, it says:

Thank you for your response!

You may not cancel your membership at this time.

Your membership will not be cancelled until you click below.

How do I cancel?


I believe that happens when there's a payment pending. If it's just a matter of timing, you should be able to cancel in a day or so once the payment clears. If it's because there is a problem processing your payment, then you might keep running into the problem, so you should contact customer support using the /contact form to sort it out . That's also your best bet even if it's just a normal payment in progress if you want to cancel before it goes through to avoid making the payment.
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