Post Reply Location Detection Problems
18643 cr points
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23 / Ireland
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Posted 3/1/16
Hey, waiting to hear back from support on this already but thought it might help to post here in case others are experiencing the same thing.
The site is incorrectly detecting my location - it thinks I'm in Belgium when I'm actually in Ireland. This has resulted in shows being removed from my queue and history and made unavailable.

I have tried:
- clearing cookies
- logging out/in again
- resetting my device
- resetting my router
on my PS3, iPad and PC.
Furthermore, whatsmyipaddress_com correctly detects my location as Ireland.

I had a scan through the forums and see that something similar happened to users in New Zealand a while ago: http://www.crunchyroll.com/forumtopic-872043/akame-ga-kill-unavailable?pg=1#48234327 and was eventually fixed.

So for now, is the same thing happening to anyone else and are there any other options I could try in order to resolve this myself?
Der Zoodirektor
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34 / M / Germany
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Posted 3/1/16 , edited 3/1/16
Looks like your current IP is assigned to Liberty Global Operations B.V., which is the Benelux subsidiary of Liberty (the mother company of your ISP). I guess they shuffled some IP blocks around between their regions there and IP2GEO providers haven't picked up on that change yet.
However we have no control over the data our provider has, so you'll have to wait for them to update their database. Usually takes about 2 weeks. Your other option would be reaching out to your ISP and ask them to give you a new IP from a different block.
18643 cr points
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23 / Ireland
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Posted 3/1/16
Well that's a pain in the neck.
Anyway, thank you for your help.
18643 cr points
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23 / Ireland
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Posted 3/17/16
Looks like your provider is slow to update. Still experiencing the same issue, it's been nearly three weeks now.
Asked my ISP to do what they could - basically nothing. Whatever about this not being Crunchyroll's fault, this is getting ridiculous.
I'm paying for premium membership only to be blocked from watching 3 or 4 of my favourite shows every week.
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