Post Reply need technical help
3 cr points
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Posted 3/1/16
Tried to apply for premium membership because the commercials are constantly crashing and freezing the videos. Up until the commercials the video runs smoothly. So I have attempted numerous times to sign up for premium membership, I enter my card information and click to continue and the screen pops back up stating, "Something went wrong" No clue what the problem is. Just cannot sign up, If a moderator or someone from crunchyroll sees this please email me to help me figure this out. I have tried on multiple comubers, my xbox 360, nothing seems to be working and I don't see of any contact ability, such as email, to state the problem I am having. It obviously is not going through as i am still prompted for free trials when I attempt to view videos. please help
4802 cr points
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21 / M / america
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Posted 3/1/16
have you tried checking the amount in your bank sometimes when people use debit if theres not enough they will not allow the purchase thats the only thing i can think of.
58674 cr points
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30 / M / Dallas, TX
Online
Posted 3/1/16

bsmknight wrote:

Tried to apply for premium membership because the commercials are constantly crashing and freezing the videos. Up until the commercials the video runs smoothly. So I have attempted numerous times to sign up for premium membership, I enter my card information and click to continue and the screen pops back up stating, "Something went wrong" No clue what the problem is. Just cannot sign up, If a moderator or someone from crunchyroll sees this please email me to help me figure this out. I have tried on multiple comubers, my xbox 360, nothing seems to be working and I don't see of any contact ability, such as email, to state the problem I am having. It obviously is not going through as i am still prompted for free trials when I attempt to view videos. please help


Are you using a pre-paid card? Are you in a country outside the U.S.?
One Punch Mod
85899 cr points
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F / Boston-ish
Offline
Posted 3/2/16

bsmknight wrote:

Tried to apply for premium membership because the commercials are constantly crashing and freezing the videos. Up until the commercials the video runs smoothly. So I have attempted numerous times to sign up for premium membership, I enter my card information and click to continue and the screen pops back up stating, "Something went wrong" No clue what the problem is. Just cannot sign up, If a moderator or someone from crunchyroll sees this please email me to help me figure this out. I have tried on multiple comubers, my xbox 360, nothing seems to be working and I don't see of any contact ability, such as email, to state the problem I am having. It obviously is not going through as i am still prompted for free trials when I attempt to view videos. please help


If you've looked through the Help/FAQ Knowledgebase and don't find useful info there, you can contact Customer Support directly via the /contact form. (Info on how to contact support is also in the Help/FAQ)
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