Post Reply Can't change payment information
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Posted 3/4/16
I recently lost my wallet and had to cancel my credit card. I need to change my Crunchyroll payment info over to my NEW card, but I can't. Everytime I try to bring up payment settings it tells me "Sorry, an error occured". Can someone help me out here?
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30 / M / Dallas, TX
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Posted 3/4/16

Incaros wrote:

I recently lost my wallet and had to cancel my credit card. I need to change my Crunchyroll payment info over to my NEW card, but I can't. Everytime I try to bring up payment settings it tells me "Sorry, an error occured". Can someone help me out here?


Have you opened a ticket with customer support by using the /contact form? Otherwise, you'll need to wait for your premium membership to end, and the grace period while CR continues to attempt to charge your payment method.
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Posted 3/11/16
So to change credit cards, I must wait for my account to expire, because my compromised card was cancelled at the bank? I entered the new card, but can't seem to cancel the old card. I better not be charged for a failed payment, because of a flaw in the Crunchyroll system!
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Posted 3/13/16

Captain-Kyrona wrote:

So to change credit cards, I must wait for my account to expire, because my compromised card was cancelled at the bank? I entered the new card, but can't seem to cancel the old card. I better not be charged for a failed payment, because of a flaw in the Crunchyroll system!


You shouldn't be charged by your bank if the card is invalid, and CR won't charge you a fee for an invalid payment method.
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