Post Reply Very strange problem
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Posted 3/7/16
Last night I seen an add for free 30 day premium membership on my xb1. I have had premium previously but wanted it again. I download the app and hit 'try premium' and it showed that i go to and i signed up from there. All it wanted was my email so i used my email from when i previously had premium and a new password and entered my billing info and it all went fine. I linked my xbox one with my premium account from my phone.

now just a little bit ago (today) i signed into cr from my pc and it signed into my old account (with the same email) but no premium. what happened and how do i fix this? Im worried I wont be able to cancel reoccurring future payments due to my free trial 'account' vanishing.
Posted 3/7/16 , edited 3/7/16
Send the screenshots to the support team. The days you purchased and show that it no longer has premium status.
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