Post Reply Cancel My Membership Please
2010 cr points
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100 / M
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Posted 3/8/16
I've tried for months and it tells me that it's cancelled when I hit cancel, although it still says recurring, so I took off my card yet it STILL charges me through my paypal (which it doesn't give me an option to take that off) . It's been 4 months and ive been charged for all those 4 without using the site at all, i'm more frustrated about the fact that it even pops up that the membership won't renew when it still does. Can an admin delete my account/cancel my subscription because this is getting ridiculous, it's eating away at my account. I would like an answer other than sending in a 'contact us' because I already did, this needs to be dealt with immediately.
Der Zoodirektor
23405 cr points
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34 / M / Germany
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Posted 3/8/16

-phurion wrote:

I've tried for months and it tells me that it's cancelled when I hit cancel, although it still says recurring, so I took off my card yet it STILL charges me through my paypal (which it doesn't give me an option to take that off) . It's been 4 months and ive been charged for all those 4 without using the site at all, i'm more frustrated about the fact that it even pops up that the membership won't renew when it still does. Can an admin delete my account/cancel my subscription because this is getting ridiculous, it's eating away at my account. I would like an answer other than sending in a 'contact us' because I already did, this needs to be dealt with immediately.


You can also cancel these via PayPal itself. I've taken the automatic renewal off now. Can't immediately find a ticket through the contact form.
2010 cr points
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100 / M
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Posted 3/9/16
Thank you I appreciate this so much, I will definitely be back for sure.
5013 cr points
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19 / M
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Posted 3/10/16
this is happenening to me too I have been trying to cancel for a couple months now and then I get billed again. Ill try the paypal thing
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