Post Reply why cant i cancel my membership?
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Posted 3/14/16 , edited 3/14/16
ive been getting billed by crunchyroll but i can't cancel my membership? all it says is 'upgrade account' there is no cancel action.

It doesn't say im a premium member so why am i getting billed for it? dont even use crunchyroll
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Posted 3/15/16

winchye wrote:

ive been getting billed by crunchyroll but i can't cancel my membership? all it says is 'upgrade account' there is no cancel action.

It doesn't say im a premium member so why am i getting billed for it? dont even use crunchyroll


Do you have another account that might be what's actually being billed for? This account you posted from doesn't appear to currently be a Premium account which is why you have nothing to cancel.

I suggest contacting support staff directly to get it sorted out. Use the /contact form to do so, and choose the "Billing" option for what it's about.
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