Post Reply Won't let me cancel
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Posted 3/16/16
I've been billed twice now because it simply wont let me cancel. When I click cancel membership then cancel membership again, it takes me back to the main page. When I click cancel recurring payments I answer the survey then it says "Thank you, you may not cancel at this time, until you click below"
Very very angry
One Punch Mod
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Posted 3/16/16 , edited 3/16/16

samdezzy43 wrote:

I've been billed twice now because it simply wont let me cancel. When I click cancel membership then cancel membership again, it takes me back to the main page. When I click cancel recurring payments I answer the survey then it says "Thank you, you may not cancel at this time, until you click below"
Very very angry


You might just be running into a timing issue where you are canceling at the same time the monthly payment is being processed. Or maybe there's a glitch.

Check out the Help/FAQ Knowledgebase, and if that doesn't give any info you can use, contact customer support directly using the /contact form. You might want to specify Billing as the Problem if part of your aim is to get back recent funds paid due to difficulty canceling, but "Premium Membership" might also get it routed most quickly to the right person.
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