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Post Reply Ad problems and black screening
11 cr points
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26 / M
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Posted 10/12/16
Tried all this, still have a plethora of issues, crunchyroll just doesn't care and I'll never buy premium and likely stop using this all together, so with their incompetence they've lost a potential customer.
2007 cr points
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Posted 10/14/16
I didn't have this issue until the funimation announcement... Anybody else still experiencing issues?
21 cr points
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30 / M
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Posted 10/16/16
Still broken for me, I have an active Funimaton too, was considering going prem here but Xbox one app is broken. I can't remember the last time it actually worked, year one owner for Xbox.
45 cr points
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Posted 10/16/16
all console . i am having this issue. with fresh install to of app.
2021 cr points
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M / Bumfuck, Egypt
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Posted 10/18/16
So, have uninstalled/reinstalled the app many times, even following CR suggested procedure. One or both of the following happens every time I try to load a video.

1. The audio becomes un-synchronized from the video.
2. The app crashes and forces a restart.

Any help at all would be greatly appreciated.
7 cr points
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Posted 10/20/16
So is this really just a troublesome bug that they don't intend to fix, but offer the suggestion to go Premium to bypass the ads from crashing the video feed? That's a shame...
1007 cr points
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Posted 11/1/16
Still nothing after all this time? my poor neglected queue. Have they even said anything about this like, " We are working on a fix," or something because ,not gonna lie, the anime section of netflix is lacking and doesn't have the anime I watch like CR does. I hope they fix it soon because I love this website/app.
5 cr points
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Posted 11/2/16 , edited 11/2/16
So I'm having issues with the app. I downloaded crunchyroll and it guaranteed playback with ads. But for 6 months I haven't been able to watch a single episode from any show due to a black screen/stuck loading. I believe the issue is coming from an apathetic company who is obsessed with fattening their wallets rather than the quality they guarantee to myself and the rest of their users. You should be ashamed as a company for not fixing this and only telling people to "buy premium". False advertisement and greed can only get you so far Crunchyroll. You'd better watch out.
11 cr points
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26 / M
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Posted 11/5/16 , edited 11/5/16
Was working but broken again and it's all the ad fault, and before some amazingly helpful person comes and says "huuurduurjusgetpremium" take a walk off a cliff.
5 cr points
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Posted 11/9/16
would have gone premium if the free version actually worked. Stuck on loading screen causes me to believe the app is worth trash. Not getting my money unless it fixes free version first
14 cr points
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44 / M
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Posted 12/9/16 , edited 12/9/16
I also had this problem for several months...but I seem to have fixed it. All I did was log into crunchyroll on my laptop and open My Queue. I then removed a bunch of old series that I had in my queue (I have about 6 left in there now) and then I switched to the "history" tab and deleted everything in there. Ever since I did this, my xbox one app started working again with no blackscreens. Hope this helps you.
10005 cr points
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29 / M
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Posted 12/14/16

Urdistheword wrote:

I also had this problem for several months...but I seem to have fixed it. All I did was log into crunchyroll on my laptop and open My Queue. I then removed a bunch of old series that I had in my queue (I have about 6 left in there now) and then I switched to the "history" tab and deleted everything in there. Ever since I did this, my xbox one app started working again with no blackscreens. Hope this helps you.


Welp, sorry to say, this did *jackall* to fix things. Also tried deleting the app itself and reinstalling...nada.

Come on, CR, fix this s***; we just want to watch our shows with no friggin' hassle and all you have to say is 'UURGGURRGGMURRRHEERGGH PAYYYY USSSSSSSS'? Bulls***.
Posted 12/14/16
This is happening to me but is causing my xbox 360 to freeze/lock up. This is the only app that does this it will play for like 1 or 2 minutes then a ad pops up and then it just freezes and have to turn the xbox off. I have tried uninstalling and reinstalling the app and nothing works.
9 cr points
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Posted 12/14/16
i keep getting a black screen please help
113 cr points
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26 / M / WV
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Posted 6/4/17
same issue here, just getting that oh so hated spinning loading thing over and over that spins forever no matter what I try, cr's going to loose ad revenue if they don't keep this sorted out, just saying
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