First  Prev  1  2  3  4  5  Next  Last
Post Reply Ad problems and black screening
53 cr points
Send Message: Send PM GB Post
Offline
Posted 7/5/17 , edited 7/5/17
Having this problem occasionally doing something else for about an hour fixes it. This has to be crunchy-roll's end. And honestly you don't see rubbish like this with netflix. Unless something is done soon I'm going to cancel my premium and go back to fansubs or find some other service. Because frankly .. this .. this is terrible.
59925 cr points
Send Message: Send PM GB Post
32 / M / Dallas, TX
Online
Posted 7/5/17 , edited 7/5/17

CrazyChameleon wrote:

Having this problem occasionally doing something else for about an hour fixes it. This has to be crunchy-roll's end. And honestly you don't see rubbish like this with netflix. Unless something is done soon I'm going to cancel my premium and go back to fansubs or find some other service. Because frankly .. this .. this is terrible.


As a Premium member, you shouldn't be seeing video ads. Are you sure you're logged into the correct account on your Xbox?
Der Zoodirektor
26620 cr points
Send Message: Send PM GB Post
35 / M / Germany
Offline
Posted 7/5/17 , edited 7/6/17

CrazyChameleon wrote:

Having this problem occasionally doing something else for about an hour fixes it. This has to be crunchy-roll's end. And honestly you don't see rubbish like this with netflix. Unless something is done soon I'm going to cancel my premium and go back to fansubs or find some other service. Because frankly .. this .. this is terrible.


If you are on OSX, you may have to clear your browser and Flash player caches.
Otherwise, there was an issue with a specific node of our delivery network that may have caused black screens every now and then for certain users. We already tracked down and resolved that issue a few hours ago though.
7 cr points
Send Message: Send PM GB Post
29 / M
Offline
Posted 8/24/17 , edited 8/25/17
Still broken
44 cr points
Send Message: Send PM GB Post
29 / M
Offline
Posted 8/28/17 , edited 12/2/17
I am honestly getting tired of ad problems on this site. Many issues mentioned here I have experienced and now there is another aggravating problem. When I watch something, I watch it in full screen, but to skip longer ads I have to exit full screen. The only problem is that when I do that and skip the ad, it freezes on the frame and the sound keeps going. Basically, that means I either have to hit refresh and go through a bunch of ads, skipping those I can, just to get back to where I was at, or I sit through commercial breaks that are just exploitatively long. All the streaming sites I have used that have ads manage to get things pretty consistently working with a reasonable amount of time for ads with each break except Crunchyroll. Fixes such as having the video actually start where you left off when refreshing rather than starting at the beginning and then jumping to a little before you left off so you may end up having to go through like nine ads, setting it up so you don't get several ads in one break that are a minute or longer, or having the ads restricted by amount of time rather than amount of ads, would all be ways to avoid this kind of frustration. What's annoying is that there are times when the site's service is fine and no issues exist, but then something changes with the ad set-up and it is just more pointless frustration.
Yelod 
5 cr points
Send Message: Send PM GB Post
42 / M
Offline
Posted 12/25/17 , edited 12/26/17
This is happening to me as well. Typically ad loads and plays, the anime plays until the next ad, and then I get a black screen from which you can't recover save exiting. After that if you reload the show it just stays on the black screen forever.

I tried uninstalling the app but it did nothing. I was thinking about going premium since the anime library is better than what's on other apps like Hulu and Netflix, but if the app is this shaky I think I'll stay away. No point in throwing money out the window.
5 cr points
Send Message: Send PM GB Post
43 / M
Offline
Posted 4/1/18 , edited 4/2/18
2018, still not fixed. I have this problem on PC, and it happens for the occasional ad, and all surveys. Even restarting the episode does not work, and i cannot afford premium. Pretty disappointing, if you ask me. PLS HELP DEVS
5 cr points
Send Message: Send PM GB Post
56 / M
Offline
Posted 13 days ago , edited 13 days ago
I'm wondering if they have a batch of corrupted commercials or maybe requires too much bandwidth? When the screen refuses to load I can hit pause, wait a bit, hit play and hear the commercial but the screen is still black.This only happens to me when I use my Chromecast.
3632 cr points
Send Message: Send PM GB Post
26 / M / The other side of...
Online
Posted 11 days ago , edited 11 days ago
The only ad problem I have noticed on my Xbox 360 (Before I resubbed after binge watching my personal collection for 2 months)
Is the Dragonball Super ad where it takes considerably longer to load that ad than other ones.
First  Prev  1  2  3  4  5  Next  Last
You must be logged in to post.