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Post Reply New payment option! Paysafe card.
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50 / M
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Posted 4/1/16
Was looking at the payment options and noticed it wasn't possible to buy premium with paysafe card. I was wondering if that is something you have wondered about before or simply don't want that option?
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31 / M / Dallas, TX
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Posted 4/1/16

Falsus wrote:

Was looking at the payment options and noticed it wasn't possible to buy premium with paysafe card. I was wondering if that is something you have wondered about before or simply don't want that option?


It's probably too niche a payment option to warrant setting it up in the system. Could you add it to PayPal, and use that as your payment method?
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Posted 4/1/16
Recently closed my PayPal account. Using Paysafe for both Steam and League of Legends and it works pretty smooth since pretty much every store here got it. I guess it could be an European thing mostly.
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Posted 4/1/16 , edited 4/1/16

Falsus wrote:

Recently closed my PayPal account. Using Paysafe for both Steam and League of Legends and it works pretty smooth since pretty much every store here got it. I guess it could be an European thing mostly.


Sorry, but: Considering we've been hearing more and more stories of people having mysterious trouble using prepaid options*, and considering that Crunchyroll feels so strongly about wanting a card they can repeatedly bill (with or without your explicit authorization) that they force you to keep one on file until the subscription runs out**, I seriously doubt it.

* - Undoubtedly your payment provider must be blocking it somehow. If they say they aren't, and that they didn't even get a request for payment, they're lying.

** - But you bought a 360-day subscription, which has to be paid for in advance, and canceled auto-renewal so there's no reasonable excuse for them to need it? Sorry, you still have to keep a valid card number on file for the next 360 days. You became one of many whose accounts get compromised despite a unique strong password that no one else had, so you ~really~ want your card number off? Policy says no. Oh, and by the way, you must be lying about that because they're absolutely certain without even needing to check that it's someone else's fault - yours, or "some other website" must have been hacked. Theirs can't be. (I wish I were exaggerating, but we've heard this repeatedly.)
- - Oh, and because customer service wasn't responding even after a few days, you created an account using the same primary email, and posted in the forums to beg for help? Expect the thread to be deleted posthaste, even if other people have posted in it, because... um, reasons. Which have nothing to do with hiding an issue that's been frequent for well over a year. And don't even think about an option to keep your card from being used in their store so that an intruder can't order a few hundred euros of merchandise. Or for you to get notification when an intruder changes your email to lock you out, let alone an option for you to keep that change from going through. Those would be hard. (Besides, their system is foolproof so it's not their problem.)
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Posted 4/1/16
You can use a itunes card via the app store.
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46 / Seattle
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Posted 4/1/16

DarkSasword wrote:

You can use a itunes card via the app store.


That's interesting to know. Has anyone been able to do so without linking to an Apple account that has your billing address and information?
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Posted 4/1/16

** - But you bought a 360-day subscription, which has to be paid for in advance,


I have never bought a 360 day subscription.


You became one of many whose accounts get compromised despite a unique strong password that no one else had, so you ~really~ want your card number off?


I don't have my credit card associated with Crunchyroll and my CR account has not been compromised. The reason of my closure of pay pal is 100% unrelated to crunchyroll.


Oh, and because customer service wasn't responding even after a few days, you created an account using the same primary email, and posted in the forums to beg for help?


Never used CR customer support ever.

I was just wondering about an alternate payment method since I find that one much more convenient than other methods.
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46 / Seattle
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Posted 4/1/16 , edited 4/1/16

Falsus wrote:


** - But you bought a 360-day subscription, which has to be paid for in advance,


I have never bought a 360 day subscription.


You became one of many whose accounts get compromised despite a unique strong password that no one else had, so you ~really~ want your card number off?


I don't have my credit card associated with Crunchyroll and my CR account has not been compromised. The reason of my closure of pay pal is 100% unrelated to crunchyroll.


Oh, and because customer service wasn't responding even after a few days, you created an account using the same primary email, and posted in the forums to beg for help?


Never used CR customer support ever.

I was just wondering about an alternate payment method since I find that one much more convenient than other methods.

My apologies for the ambiguity - I was speaking as a hypothetical, rather than specifically about your situation. I was simply trying to make it clear that good options for secure payment that can't be repeatedly re-billed have all but disappeared from the website, and are unlikely at best to start reappearing.
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Posted 4/1/16

My apologies for the ambiguity - I was speaking as a hypothetical, rather than specifically about your situation. I was simply trying to make it clear that good options for secure payment that can't be repeatedly re-billed have all but disappeared from the website, and are unlikely at best to start reappearing.


I should have figured that from the reply, a bit tired.

Why is auto renewal a most then? Pay for a month up front, month runs out and you pay for another month up front or you simply don't get another month premium.
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46 / Seattle
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Posted 4/1/16

Falsus wrote:


My apologies for the ambiguity - I was speaking as a hypothetical, rather than specifically about your situation. I was simply trying to make it clear that good options for secure payment that can't be repeatedly re-billed have all but disappeared from the website, and are unlikely at best to start reappearing.


I should have figured that from the reply, a bit tired.

Why is auto renewal a most then? Pay for a month up front, month runs out and you pay for another month up front or you simply don't get another month premium.


I'm afraid I don't know - I'm still waiting for a cogent response to this post, which (if I understand correctly) includes your question as a basis for the first question.
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Posted 4/1/16

I'm afraid I don't know - I'm still waiting for a cogent response to this post, which (if I understand correctly) includes your question as a basis for the first question.


I see. The question are pretty closely related. I do agree with your post, not being able to remove card info is stupid, one of the reasons why I don't associate my card with CR and prefer pre-paid cards in general unless I trust a site 100%.

Adding as many payment option as reasonably possible sounds just like good practice for costumer satisfaction.
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46 / Seattle
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Posted 4/1/16

Falsus wrote:
I see. The question are pretty closely related. I do agree with your post, not being able to remove card info is stupid, one of the reasons why I don't associate my card with CR and prefer pre-paid cards in general unless I trust a site 100%.

Adding as many payment option as reasonably possible sounds just like good practice for costumer satisfaction.


They've actually eliminated what used to be a small handful of options, because efficiency and profit I guess. Ah, well. Can't win 'em all, right?
Der Zoodirektor
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Posted 4/1/16

Falsus wrote:
Adding as many payment option as reasonably possible sounds just like good practice for costumer satisfaction.


Not quite. If I were to make the decision, the questions would be:
Is it worth it to spend a couple of months of development capacity on adding a payment method, even if the method in question is likely only going to be used by a very small number of customers? How much is the particular service asking as transaction fee, and does the amount work with the calculation of my very small membership fee? Do I really want a harder to track, anonymous, non-recurring payment method that makes it harder to combat fraud?
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46 / Seattle
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Posted 4/3/16 , edited 4/3/16

Falsus wrote:


My apologies for the ambiguity - I was speaking as a hypothetical, rather than specifically about your situation. I was simply trying to make it clear that good options for secure payment that can't be repeatedly re-billed have all but disappeared from the website, and are unlikely at best to start reappearing.


I should have figured that from the reply, a bit tired.

Why is auto renewal a most then? Pay for a month up front, month runs out and you pay for another month up front or you simply don't get another month premium.


My apologies again - in my initial response to your post, I said only that I didn't know and referred to a related question. When I reread your post just now, I realized...

It's true that I don't know, but I can offer the following:

1) In fairness, auto renewal isn't a must. They do allow you to turn it off yourself, although if I remember correctly they used to make people go through customer support. And if I ever go back to being a premium member, there's no way in Retail that I would turn it on.

2) But mandatory freedom to charge you is. Even if you turn off auto renewal, which removes their only vaguely-reasonable excuse for it, you still can't take your credit card number off until the subscription you already paid for expires - which can be up to 360 days.

I wonder how long a brick-and-mortar store would stay in business if they actually told people up-front about such a policy. "Sure, you just paid in full and you're leaving... but you might come back some time this year, so we'll keep it anyway." (Which is probably why Crunchyroll doesn't tell people about it up-front.)
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Posted 4/3/16 , edited 4/3/16
I remember when crunchyroll had a lot of payment options. We the users even figured ways for other users to use them in a way that's pretty neat and sometimes almost for free. Crunchyroll even had Bitcoin for a season. "LAWL"

Though, I think crunchyroll settled down to having a small amount of payment methods to simplify the system and easier to track. From the track record of what I've seen, I don't think crunchyroll will add any new payment methods anytime soon unless there is some amazing benefit behind having said new payment method. I think this has been the case for the last two years as I haven't found any other neat ways to pay for crunchyroll membership in that time span.

(I know that there is a small constituent here that doesn't like sharing their cards or even sharing other info or doesn't like the idea of having a subscription based account.)
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