Post Reply Free trial on all packages?
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Posted 4/3/16
I purchase a one month subscription expecting to receive a trial, and I look on my bank account and they've taken the money? What exactly am I trailing here? Wouldn't it be less of a scam if they put "free week premium on all packages order now" or something? Very misleading.
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Posted 4/3/16
I think they take the money in advance so that after the free trial ends you have to manually cancel it... otherwise it will go on assuming you want the subscription and do it automatically
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Posted 4/3/16 , edited 4/3/16

Coldzera wrote:

I purchase a one month subscription expecting to receive a trial, and I look on my bank account and they've taken the money? What exactly am I trailing here? Wouldn't it be less of a scam if they put "free week premium on all packages order now" or something? Very misleading.


I've moved this to the Site Support forum. It's normally a 14-day trial and it automatically rolls into a paid subscription after the 14 days if you don't cancel it--but the billing wouldn't happen until the 14 days had ended. However, it looks like you joined Crunchyroll just a week ago, so if you've been billed already it sounds like you didn't actually sign up in a way that gave you the free trial. I suggest contacting customer support using the /contact link. If you would have been eligible for the free trial but accidentally bypassed it, maybe they will give you an extra two weeks or can reverse the charge.
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