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Post Reply Roku App Still Not Working.
Der Zoodirektor
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34 / M / Germany
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Posted 4/18/16

ceewayne wrote:

I have an older TV. Does anyone know when it will be fixed?


Can't really give an ETA. Sorry.

It'll work if you use an account without Premium. That is if you don't mind the ads.
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50 / M / Chicago, IL
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Posted 4/19/16

shinryou wrote:


ceewayne wrote:

I have an older TV. Does anyone know when it will be fixed?


Can't really give an ETA. Sorry.

It'll work if you use an account without Premium. That is if you don't mind the ads.


that is disappointing. I pay for Premium, so I should be able to see the videos as such. Who can I ask about an ETA?
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32 / F / The Armpit of the...
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Posted 4/21/16
In your comment, am I understanding correctly that crunchyroll should work with roku through composite cables if signed into a non-premium account? I got overly optimistic and just tried it again, but couldn't get it to work. Hopefully I'm just missing a step, but want to make sure I'm not misunderstanding.
Der Zoodirektor
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Posted 4/21/16

katwoman34711 wrote:

In your comment, am I understanding correctly that crunchyroll should work with roku through composite cables if signed into a non-premium account? I got overly optimistic and just tried it again, but couldn't get it to work. Hopefully I'm just missing a step, but want to make sure I'm not misunderstanding.


Same error message?
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32 / F / The Armpit of the...
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Posted 4/21/16 , edited 4/21/16
Yes. Still getting the "Playback Interrupted" error message
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50 / M / Chicago, IL
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Posted 4/25/16 , edited 4/25/16
Any updates yet? I have been told my ticket was escalated on Friday and haven't heard anything yet. Will we get a discount due to a service not being provided?
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Posted 4/27/16
I have the same message and have had it for months. I have both a newer HDMI supported TV and I bought the Roku brand new. I called Roku and survived a three hour session with their IT support to come to the conclusion that the problem lies exclusively with CR. It's pretty disatisfying experience for the customers especially in my case where not only do I watch a lot on CR but I bought the Roku specifically so I can play it on my big TV which is now pretty much a giant clock/ocassional pandora player. This really of all the problems CR is working on should be addressed. Especially as its not unique to just Roku streaming service.
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25 / F / Oregon
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Posted 4/28/16
Same issue. Just got PM and very upset.
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50 / M / Chicago, IL
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Posted 4/28/16
In a few days it will be two months for me since I got the Roku. I opened a ticket and haven't heard anything. I would expect Crunchroll to be a bit more professional in keeping us updated.
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Posted 4/29/16
same problem I cancelled my premium a few months ago I came to the forum hoping the problem had been resolved
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Posted 4/29/16
I've just tried the hdmi fix and it didn't work for me, this is getting ridiculous
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50 / M / Chicago, IL
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Posted 5/2/16 , edited 5/2/16
Well just got an email from technical support. Their idea was to remove and reinstall the app on the roku. It failed. Installing the same broken software does not make it work all of a sudden, it installed the same version I had before. I also gave them my version info as well.

So do we have an ETA for the new version.
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Posted 5/8/16
I haven't been able to use my cr on the roku for 4 months now. IT stoped talking to me 2 months ago. Same issue old tv. Not ok
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50 / M / Chicago, IL
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Posted 5/10/16
Still waiting, keep getting messages that they are going to escalate the issue and then nothing. It can't be the Roku because there is no problems with other channels. Bad project management, in other words, they don't test before release.
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Posted 5/11/16
Just got an email from tech support. It appears they are not going to try to fix it.
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