Post Reply Cancel crunchyroll
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Posted 4/4/16
I am having problems wkth my crunchyroll subscription. I canceled it past month, however the montly payment regarding this month was made, even though the subscription should be cancelled.

When I check my account information it is still premium even thouh I made the procedure, once again, to cancel my subscription. How I can can be sure if my subscription is cancelled and to cancel it once and for all.
Springtime Moderator
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Posted 4/4/16 , edited 4/4/16

Hi, I think you didn't intend to post this in the Portuguese language forums, so I'm moving this topic for you.

Anyway, if you're sure you followed the correct steps to cancel your membership, I advise you to contact support directly.
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starry 
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Posted 4/4/16

Mirdur wrote:

I am having problems wkth my crunchyroll subscription. I canceled it past month, however the montly payment regarding this month was made, even though the subscription should be cancelled.

When I check my account information it is still premium even thouh I made the procedure, once again, to cancel my subscription. How I can can be sure if my subscription is cancelled and to cancel it once and for all.


I've cancelled recurring payments for your account. You will not be billed again.

If you have received an automated email when you cancelled your membership, please email us through support and we will investigate further.
http://www.crunchyroll.com/help?topic=contact
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Posted 4/4/16 , edited 4/4/16
Dear Starry,

Thank you for your kind response. Concerning the e-mail, please find it attached, confirming that it was cancelled MArch 19th (sorry but the content is in portuguse, if you want I can print my crunchyroll screen to show it was cancelled on the referred date).

Kind regards,
Carlos Joia
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