Post Reply Weird support email from crunchyroll.zendesk.com
18 cr points
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Posted 4/5/16
Recently reported a bug based on my poor experiences with Chromecast and the Android App, and received an email notification on it by [email protected]'. Very curious why you would use another domain for support information. Following the link, I'm presented with a request to log in, which I tried my normal information. My current password, and old password do not work. Tried to request a password reset, and the Name field tried to auto-fill form credit card information google stored. I was immediately suspicious, changed my password through crunchyroll, and then ignored the email until I got another notification that the ticket needed more information.

Last email:
"This is an email to remind you that your request ([#181941]) is pending and awaits your feedback.

Remember most tickets can be resolved by checking out the [Crunchyroll Knowledge Base]."



Standing by, please advise.
Der Zoodirektor
25805 cr points
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35 / M / Germany
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Posted 4/5/16
That's our support tool, no need to worry. You also do not need to log in on that site at all.

Just reply to the email normally as instructed.
18 cr points
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Posted 4/5/16
No information was requested through the email, only that there is something they requested.
Der Zoodirektor
25805 cr points
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35 / M / Germany
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Posted 4/5/16
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