Post Reply Unable to cancel membership
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Posted 4/9/16 , edited 4/9/16
I was trying to unsub from the premium service but there was an error after i've submitted the exit survey:


I can't see anything clickable below other than 'Submit and cancel membership' button which I was clicking in order to submit the form. All of the fields are filled out but the form still wouldn't submit thus not allowing me to unsub. And this is ridiculous (The fact that I have to fill out some kind of stupid survey in order to unsub is bad enough, but the fact that it doesn't work is even worse.)

I think that this due to the latest payment still being pending (i have no idea why that is the case though), it would be much better if exit survey error message somehow told me that before.
Der Zoodirektor
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Posted 4/9/16
You didn't pay your March charge yet. It has been pending since the 26th.
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Posted 4/10/16 , edited 4/10/16
Is there any way of knowing why exactly did the payment not come through? It would be nice if crunchyroll stopped trying to charge me every month just because its payment didn't come through once and just cancelled my premium membership after that.
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Posted 4/10/16

Mokonadesu wrote:

Is there any way of knowing why exactly did the payment not come through? It would be nice if crunchyroll stopped trying to charge me every month just because its payment didn't come through once and just cancelled my premium membership after that.


I think you'll need to contact your banking institute and ask them directly.
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Posted 4/10/16
So is it possible to stop the recurring payments and cancel the premium subscription? I tried using 'cancel subscription' button (the one on the same page as 'stop recurring payments' but it didn't seem to do anything other than sending me an email notification.

I am not really sure as to why the march payment is still pending (listing doesn't say that it is failed or anything. There doesn't seem to be a way to retry the payment so I have no idea about how I would make it go through). And I don't like an idea of being stuck charged for a service I don't use.
Der Zoodirektor
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Posted 4/10/16

Mokonadesu wrote:

So is it possible to stop the recurring payments and cancel the premium subscription? I tried using 'cancel subscription' button (the one on the same page as 'stop recurring payments' but it didn't seem to do anything other than sending me an email notification.

I am not really sure as to why the march payment is still pending (listing doesn't say that it is failed or anything. There doesn't seem to be a way to retry the payment so I have no idea about how I would make it go through). And I don't like an idea of being stuck charged for a service I don't use.


If it does not go through, it will be automatically canceled anyway, and there will be no further charges. Just watch your account to see if any money is taken.
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Posted 4/10/16
Thank you sir.
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