Post Reply Contact form for CR store order got me a canned response for CR streaming APP
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Posted 4/10/16 , edited 4/10/16
There is something seriously wrong with the contact form.

When I submitted a question a few days ago for something I preordered from the CR Store (the preorder was done in DECEMBER), I got back a canned email talking about CR streaming app!

What the hey.

(note: There's no estimated date on the product page itself)

I just tried the same thing again but I might just get the same nonsense back, so I'll post some of it here:

The question


The TOTALLY USELESS answer


As an aside- I looked at the delayed items list thread, and my item isn't on that list. Besides that, things don't look too great there............... If I don't get this preorder then I'm screwed since by now other stores have sold out of the preorders.
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Posted 4/10/16

nanikore2 wrote:

There is something seriously wrong with the contact form.

When I submitted a question a few days ago for something I preordered from the CR Store (the preorder was done in DECEMBER), I got back a canned email talking about CR streaming app!

What the hey.

(note: There's no estimated date on the product page itself)

I just tried the same thing again but I might just get the same nonsense back, so I'll post some of it here:

The question


The TOTALLY USELESS answer


As an aside- I looked at the delayed items list thread, and my item isn't on that list. Besides that, things don't look too great there............... If I don't get this preorder then I'm screwed since by now other stores have sold out of the preorders.


I'm sorry for your frustration. I understand how difficult it can be to contact CR support. I've emailed them many times and only received a response 1 time. The other 5+ emails where never even acknowledged. It's like they sit there and just click delete.

I've had my inbox broken multiple times (messages not coming threw, -3 messages notification, 5 unread messages in a completely empty inbox...) The only response I've ever received from CR Support and they asked me to verify my Credit Card info, which I kinda went off on them after 3 weeks and 2-3 emails and that was the response I got.

The only option I could say is contact a mod/staff on the site. They seem to be able to get things done immediately

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Posted 4/11/16

nanikore2 wrote:

There is something seriously wrong with the contact form.

When I submitted a question a few days ago for something I preordered from the CR Store (the preorder was done in DECEMBER), I got back a canned email talking about CR streaming app!


On the bright side, I would bet pretty strongly that your figure will arrive eventually... but on the not-as-bright side, that's because preorders often take quite a long time. If I understand correctly, they generally don't even start production until after the last preorder is in - and there are often manufacturing delays*.

The fun part is that on top of this, your friends who ordered from other companies may receive theirs months before yours arrives, because they take shipping quite literally. (You know the expression "on a slow boat to China"? In this case, it's a slow boat from the Eastern Hemisphere.) And it probably doesn't help that Crunchyroll seems to be last in line with many distributors... or at least they seem to be at their mercy, and distributors aren't very merciful. Not to mention that even when it gets to their warehouse, they seriously appear to be using an Excel spreadsheet for tracking. And apparently no one knows how to create .csv's for FedEx power-shipping. I'm sure many people would still be willing to wait if they knew in advance, because hey - $2 discount. Unfortunately, Crunchyroll keeps accidentally forgetting to mention any of this beforehand.

You could always pass the time by playing "Confuse the Bot" and matching keywords to templated responses**. (In your case, I would guess that "slower" gets you "Streaming Issues #17". That's actually a pretty good default guess, in any event.) And once you get bored with "Confuse the Bot", you can turn the responses into a drinking game. Pick a response at random, and take a sip every time the template blames you, your ISP, your PC, your software, your grandmother, the weather, or your dog - i.e. anyone and anything but Crunchyroll***.


* - If the manufacturers are anything like certain American companies, this might be a euphemism for "Cousin Wilbur [or the Japanese equivalent] added too much filler, and they all came out looking like smallpox survivors. Then Uncle Willie got drunk and peed all over the bags of pigment, so we had to wait for more to arrive from India. Come back and check again tomorrow."

** - Please don't actually do this. Seriously. You couldn't pay me enough to bear the brunt of responding to all the customers that get screwed over... but in this economy, a job's a job.

*** - Please don't do this either. I don't want to send anyone to the hospital with alcohol poisoning.
Der Zoodirektor
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Posted 4/11/16
Sorry about that. Looks like the system filed it as a tech issue ticket. I've moved it to the proper category now.
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Posted 4/11/16 , edited 4/11/16

LosingHope wrote:

The only option I could say is contact a mod/staff on the site. They seem to be able to get things done immediately



Thanks for the tip
(sure sounds like CR doesn't want to do store business... wonder why they're still bothering instead of just quitting)


arimareiji wrote:

And once you get bored with "Confuse the Bot", you can turn the responses into a drinking game. Pick a response at random, and take a sip every time the template blames you, your ISP, your PC, your software, your grandmother, the weather, or your dog - i.e. anyone and anything but Crunchyroll***.



Thanks for the chuckle

Though I do hope that I get to laugh about it by the end. The item belongs in a set of 9 figures, and it'd be rather "unamusing" if I have to end up buying a limited edition figure of a character I don't even like that much (buying for the sake of having a full 9-character set) for around $300 from a Japan Ebay seller... As if I haven't plunked down enough money on this already.


shinryou wrote:

Sorry about that. Looks like the system filed it as a tech issue ticket. I've moved it to the proper category now.


Thanks for moving it
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