Post Reply Can't sign up or get Premium
7 cr points
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Posted 4/13/16
Trying to register for a premium account.

It won't let me do this.

I try and enter my card information and it just says "Sorry you can only have one free trial per payment type".

I just signed up today, and I didn't even get my free trial, and I can't just buy premium membership because apparently I have to do the trial first.

This happened when I tried to create another account and go through the process on my computer.

Two different accounts, but it's showing it's touching my credit card three times.

Anyone got a phone number so I can call and talk to them?
1300 cr points
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18 / M / My Secret Hideout
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Posted 4/13/16 , edited 7/9/17
Your problem seems to be fixed <3 welcome to the fam (@^-^)
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30 / M / Sacramento, CA
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Posted 4/13/16

wilbert62 wrote:

Trying to register for a premium account.

It won't let me do this.

I try and enter my card information and it just says "Sorry you can only have one free trial per payment type".

I just signed up today, and I didn't even get my free trial, and I can't just buy premium membership because apparently I have to do the trial first.

This happened when I tried to create another account and go through the process on my computer.

Two different accounts, but it's showing it's touching my credit card three times.

Anyone got a phone number so I can call and talk to them?




I had the same problem trying to sign up today. How'd you manage to fix it?
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on a ship somewhere
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Posted 4/13/16
Same! how'd you fix it lol
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Posted 4/14/16
I sent a ticket and they fixed it pretty quick and gave me my free trial and said I would be able to signup after it.

Best of luck.
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Posted 8/14/16
Skip the free trial by visiting this link: https://crunchyroll.zendesk.com/hc/en-us/articles/208612786-How-do-I-skip-the-Free-Trial-and-sign-up-

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Posted 6/11/17
I can't even sign up for the free trial it won't take my credit card info says either payment gateway is closed or Unauthorized or that it's wrong info which it's not.
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Posted 6/11/17
Bump
50433 cr points
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61 / M / Earth
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Posted 6/11/17

Gutraas wrote:

I can't even sign up for the free trial it won't take my credit card info says either payment gateway is closed or Unauthorized or that it's wrong info which it's not.


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