Post Reply I can not gain my free trial by using my credit card because it says it is already in use
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Posted 4/26/16
When i try to use my 14 day free trial period, after putting in my credit card info it says 'Sorry, you can have only one free trial per payment method' yet i have not used any payment method for anything yet. Help if u can please.
Queen of Support
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Posted 4/26/16 , edited 4/28/16

WoWhead568 wrote:

When i try to use my 14 day free trial period, after putting in my credit card info it says 'Sorry, you can have only one free trial per payment method' yet i have not used any payment method for anything yet. Help if u can please.


Hello there! Please submit a ticket through support here:
http://www.crunchyroll.com/help?topic=contact

As we would need some billing information to further investigate, we are unable to assist through the public forum. Thank you very much for your understanding.
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Posted 7/3/16 , edited 9/1/16
I'm just curious why this is still an issue in mid 2016 (issue has been happening to people for well over a year). Surely someone should have fixed this by now - it's a huge flaw in CrunchyRoll's servers and has been for a while! Could potentially be turning off hundreds of new customers.

I too am getting this message and haven't been this irritated in a while .
This issue is all over google:

https://www.google.com/#q=crunchyroll+Sorry%2C+you+can+have+only+one+free+trial+per+payment+method.
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Posted 7/4/16
After doing some reading I tried what someone else did - I erased my credit card info and tried to initiate the free trial using Paypal instead (still linked to this same credit card though). It worked.

So if anyone else is experiencing these problems, try PayPal instead. This issue should be looked into by whoever does your server side programming because it is a biggie!

Now onto Anohana
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