Post Reply Cancelling subscriptions.
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Posted 4/28/16
I keep trying to cancel the recurring payments for premium, but I end up receiving this message every time:

"Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below."

It is a great service, and it was fun while it lasted, but I can't afford extra costs right now. Am I doing something wrong? If so how do I fix the problem and cancel the service?
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Posted 4/28/16

doomham14 wrote:

It is a great service, and it was fun while it lasted, but I can't afford extra costs right now. Am I doing something wrong? If so how do I fix the problem and cancel the service?

You normally encounter that issue if you try to cancel too soon after you start the trial. Typically if you wait between 24-48 hours after you cancel, it will then work. If it still doesn't work after 48 hours, contact customer service directly:
http://www.crunchyroll.com/help?topic=contact

Persons already on a subscription can also encounter this problem if you are close to your renewal date. If that's the scenario, you may want to contact customer service ASAP, especially if the charge going through would create an issue.

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