Post Reply Xbox one app getting stuck on commercials
8013 cr points
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Posted 5/2/16 , edited 5/7/16
I've been running into this problem lately and it has simply been infuriating. Far too often when commercials come on it will play through one or two of them then just...stop. it either stops on the last frame of the ad like i paused it at the very last moment or just goes to a black screen that never goes away. Sometimes it runs perfectly fine then it will go through spurts of doing this to EVERYTHING I try to watch. I've been trying to watch the second episode of big order since it released and ALMOST gotten through the episode with I'd say about 60 min of watching ad's for it to just freeze.

Backing out and restarting the episode don't work
Closing the app hasn't worked
Hard resetting the xbox hasn't worked.
Reinstalling it hasn't worked

I can load up any other video streaming app and have 0 issues this is soley an issue with CR.


So what I'm wondering is is this a known issue and is it being worked on or should I just give up on CR for the time being?
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Posted 5/6/16 , edited 10/25/16
Wow so I put forth a support ticket explain that I have literally done everything there is to do ti try and fix this...and they fucking tell me to unplug my xbox and clear it's cache and if that don't work visit the forums.

Yet the forums don't provide jack shit either!!! Hell today I can't even GET to the fucking episode.

So yup guess it's time to delete CR. :/
12 cr points
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Posted 5/7/16
I've been having the same issue. I'm getting pretty mad about it, too. I've also contacted support and tried all of their "solutions," but nothing is helping at all. I can't watch any of my shows.
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Posted 5/8/16
Supposedly the whole unplugging thing to clear your cache is a load of bunk. Try doing this: https://www.youtube.com/watch?v=mMOL9sYqmQw

It's what I did and so far I haven't had any more problems.
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Posted 7/5/16
I'm having the same problem. I received a notification from customer support to clear app cache and change my DNS. I guess I'll find out if it's a temporary fix or a permanent.
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