Post Reply Crunchyroll won't let me cancel membership
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Posted 5/8/16
I've been trying repeatedly to cancel my membership, answered the same questions seven times, and it still won't let me cancel. Please help, I can't afford to lose the money
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Posted 5/8/16

TheDarkKnightess wrote:

I've been trying repeatedly to cancel my membership, answered the same questions seven times, and it still won't let me cancel. Please help, I can't afford to lose the money


Based on the start date shown on your profile, it looks like you might have got caught in a situation where you are trying to cancel while the next month's payment is in process. You can't cancel while there is a payment pending.

If that's the case, then I suggest reaching out to customer support directly using the /contact form and specifying "Billing" as the issue. They would be the ones who can refund a recent payment if it already went through/is in process of going through, and cancel your premium membership so you don't get charged again next month.

For more info about canceling accounts see the Help/FAQ KnowlegeBase:

https://crunchyroll.zendesk.com/hc/en-us/articles/204545309-CANCEL-my-membership-
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