Post Reply Audio Issues: Customer Service Sent Me Here???
1010 cr points
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20 / F / Sheridan, WY
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Posted 5/15/16
I sent customer service an email regarding the audio not playing in
Episode 6 of Nagizaka Haruka no Himitsu on the Xbox platform.

Before emailing, I had already reset the Xbox and quit all apps using
audio. No luck. I followed all their directions which were as follows:
Clear the cache on the console and uninstall and reinstall the app.

If I had any luck with either of those, I wouldn't be posting on this forum.

I feel like I have done everything I can on my end to try and fix the problem
although I do believe this may be an error on their side. The episode plays
audio via mobile, but I simply do not prefer that specific platform.

Any other tips out there to help fix this problem? or should I just wait for them
to fix it??

-heshiki
58676 cr points
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30 / M / Dallas, TX
Online
Posted 5/15/16

heshiki wrote:

I sent customer service an email regarding the audio not playing in
Episode 6 of Nagizaka Haruka no Himitsu on the Xbox platform.

Before emailing, I had already reset the Xbox and quit all apps using
audio. No luck. I followed all their directions which were as follows:
Clear the cache on the console and uninstall and reinstall the app.

If I had any luck with either of those, I wouldn't be posting on this forum.

I feel like I have done everything I can on my end to try and fix the problem
although I do believe this may be an error on their side. The episode plays
audio via mobile, but I simply do not prefer that specific platform.

Any other tips out there to help fix this problem? or should I just wait for them
to fix it??

-heshiki


I confirmed I see the same thing, so it's not just your Xbox. You should ask CS to request that the episode be re-encoded manually for devices.
1010 cr points
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20 / F / Sheridan, WY
Offline
Posted 5/15/16

eyeofpain wrote:


heshiki wrote:

I sent customer service an email regarding the audio not playing in
Episode 6 of Nagizaka Haruka no Himitsu on the Xbox platform.

Before emailing, I had already reset the Xbox and quit all apps using
audio. No luck. I followed all their directions which were as follows:
Clear the cache on the console and uninstall and reinstall the app.

If I had any luck with either of those, I wouldn't be posting on this forum.

I feel like I have done everything I can on my end to try and fix the problem
although I do believe this may be an error on their side. The episode plays
audio via mobile, but I simply do not prefer that specific platform.

Any other tips out there to help fix this problem? or should I just wait for them
to fix it??

-heshiki


I confirmed I see the same thing, so it's not just your Xbox. You should ask CS to request that the episode be re-encoded manually for devices.


I received an email later today saying the issue had been sent to the
right team, but I wonder how long it may take to fix it now that I am
off the email chain. Do you know how fast they typically work?
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