Post Reply Won't let me use premium account..
8 cr points
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17 / F / Utah
Offline
Posted 5/16/16
I made this account.. I put my old card on it and It let me have the free trial.. 4 days into it I got a new account and I changed my old card to my new card.. I thought it was okay and i went to go see i had charged me because my trial had ended and I couldn't use my premium when it say's Im a current premium owner. I even cancelled my membership and tried to put my card in again to see if would charge me then. It still hasn't and it said it would renew this month on the 29th but it won't let me use my premium now.. No charges have been made and it says it charged on my crunchy roll status. PLEASE HELP!! Hopefully this made sense to some people.
58666 cr points
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30 / M / Dallas, TX
Online
Posted 5/16/16

rosebuck wrote:

I made this account.. I put my old card on it and It let me have the free trial.. 4 days into it I got a new account and I changed my old card to my new card.. I thought it was okay and i went to go see i had charged me because my trial had ended and I couldn't use my premium when it say's Im a current premium owner. I even cancelled my membership and tried to put my card in again to see if would charge me then. It still hasn't and it said it would renew this month on the 29th but it won't let me use my premium now.. No charges have been made and it says it charged on my crunchy roll status. PLEASE HELP!! Hopefully this made sense to some people.


You should /contact customer support for any billing related issues.
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