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Post Reply Manga app crashing
chaan 
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Posted 11/12/16
Seriously thinking of downgrading my membership soon, it shouldn't have to take more than 6 months to diagnose and fix a bug like this. Does the iOS client work for any subscribed user?
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Posted 11/12/16

chaan wrote:

Seriously thinking of downgrading my membership soon, it shouldn't have to take more than 6 months to diagnose and fix a bug like this. Does the iOS client work for any subscribed user?


I haven't really had any issues. Once or twice it gave me an error, but force quitting then logging back in fixed it just fine.
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41 / F / Scotland
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Posted 11/14/16

erictbar wrote:


chaan wrote:

Seriously thinking of downgrading my membership soon, it shouldn't have to take more than 6 months to diagnose and fix a bug like this. Does the iOS client work for any subscribed user?


I haven't really had any issues. Once or twice it gave me an error, but force quitting then logging back in fixed it just fine.


You're so lucky, hope it stays like that. Mine is still crashing every time I log in

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36 / M
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Posted 11/29/16
It's been 2 months since my last post, so I wanted to chime in and say this is still broken.
Orrfen 
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32 / M
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Posted 12/2/16
Still very much broken. If I am logged in, the app crashes. On multiple iPads.

chaan 
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Posted 12/7/16

erictbar wrote:


chaan wrote:

Seriously thinking of downgrading my membership soon, it shouldn't have to take more than 6 months to diagnose and fix a bug like this. Does the iOS client work for any subscribed user?


I haven't really had any issues. Once or twice it gave me an error, but force quitting then logging back in fixed it just fine.


And when you say your app is working you are talking about the manga app and not the video app?
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28 / M / New Jersey
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Posted 12/7/16

chaan wrote:


erictbar wrote:

I haven't really had any issues. Once or twice it gave me an error, but force quitting then logging back in fixed it just fine.


And when you say your app is working you are talking about the manga app and not the video app?


Yes
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41 / F / Scotland
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Posted 12/8/16
I found a temporary solution to read manga on the crunchy site via my browser on my iPad. I download the puffin browser from the App Store, it has flash player so it manages to show the manga without an issue. This will do for me till crunchy find a solution for their crashing app.
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28 / M
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Posted 12/15/16
My manga app on iOS has not worked since before iOS 10 came out. It crashes when its attempt to authenticate after I log in.
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71 / M
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Posted 12/27/16
Just a bump to let everyone know it still isn't fixed

Ray
Orrfen 
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Posted 1/1/17 , edited 1/1/17
Use his form to email them: http://www.crunchyroll.com/help?topic=contact
Request a specific timeline as to when the issue will be fixed. Be insistent.
Get friends to help.
At this point, if they've let the service slip for over half a year, the only way it will ever be fixed is to be (politely) loud and repetitive.
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30 / M
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Posted 1/11/17
Trying to access Manga app on Google Pixel phone (can't even email from app itself). Keeps saying "no network found" when clearly I'm online. Re-download the app and rebooted the phone...no success. Has worked until last week. App currently on version 2.0.6
Der Zoodirektor
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Posted 1/11/17 , edited 1/11/17

HaloMonkey8 wrote:

Trying to access Manga app on Google Pixel phone (can't even email from app itself). Keeps saying "no network found" when clearly I'm online. Re-download the app and rebooted the phone...no success. Has worked until last week. App currently on version 2.0.6


The manga service is currently offline due to maintenance. We're currently working to bring it back online.
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38 / M
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Posted 2/18/17
With regards to the crassh-upon-login issues, crossposting from the other thread.

I did some more testing. A new user account, without a subscription, does NOT lead to a crash of the manga app. This suggests that there is a problem when using my personal Premium account on the manga app. As a test I have also started the 14 day free premium on the new test account: the manga app still works. This further solidifies the idea that the problem is between the combo of my actual/old account and the manga app.
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41 / F / Scotland
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Posted 2/20/17
Yes, I've noticed too that the app work perfectly if you don't sign in but as soon as you do that it crashes.
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