Post Reply Premium Service gone again.
163 cr points
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31 / M / Alabama
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Posted 6/1/16
A day or two a go I made post about this, and they fixed it for me but now it's back to showing adds on my videos and my status is set to normal, even though I changed my plan to the 3 month premium. Help please.
163 cr points
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31 / M / Alabama
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Posted 6/1/16
Some help please? I am paying for 3 month premium service and it is gone as of today. Can someone please explain to me why I am paying for a service if I'm not receiving it ? Is the credit card function broken for all purchases in all countries? I can't use paypal because I have had my information stolen through there before. So I need some answers.
163 cr points
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31 / M / Alabama
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Posted 6/1/16
So after about 4 re clicks of trying to purchase the premium plus plan. It finally went through. But still the fact that I was premium only 2 days ago and then it just disappeared is still a problem.
42628 cr points
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60 / M / Earth
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Posted 6/1/16

Maika29 wrote:

So after about 4 re clicks of trying to purchase the premium plus plan. It finally went through. But still the fact that I was premium only 2 days ago and then it just disappeared is still a problem.


Billing/subscription issues should be asked about here: /contact, not in a public forum. They will need to know email and financial information that it would be very bad to share here.
Der Zoodirektor
23355 cr points
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34 / M / Germany
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Posted 6/1/16 , edited 6/1/16
Yes, sorry about that. Our payments team finally found time to correct the invalid state on your account.
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