Post Reply PREMIUM NOT WORKING XB1
3 cr points
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Posted 6/3/16
I paid for premium membership and was watching anime since yesterday and it stopped working now. It keeps spamming me with ''TRY PREMIUM" or "BE SPAMMED WITH ADS." I checked my account and it says i'm premium until july 3rd or whatever. But on my xbox one I can't watch anything without ads... I was watching videos fine until now. I tried uninstalling the app, my xbone account, hard resetting my console, relinking my console, relogging, and even trying to repay only to get an error saying I already had free trial or am already premium. It says i'm paid in purchase history and I got the email reciept for the purchase confirmation.... now what? Do I lose my money? Do I have to resub to Funimation again since I can't watch it here?
Otter Modder
42366 cr points
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Posted 6/3/16
See my post here: /forumtopic-954191#53988167.
Der Zoodirektor
23407 cr points
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34 / M / Germany
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Posted 6/4/16

Ansatsukage wrote:

I paid for premium membership and was watching anime since yesterday and it stopped working now. It keeps spamming me with ''TRY PREMIUM" or "BE SPAMMED WITH ADS." I checked my account and it says i'm premium until july 3rd or whatever. But on my xbox one I can't watch anything without ads... I was watching videos fine until now. I tried uninstalling the app, my xbone account, hard resetting my console, relinking my console, relogging, and even trying to repay only to get an error saying I already had free trial or am already premium. It says i'm paid in purchase history and I got the email reciept for the purchase confirmation.... now what? Do I lose my money? Do I have to resub to Funimation again since I can't watch it here?


Should be working now.
J_rad 
1007 cr points
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Posted 6/4/16
I have premium status but I still have ads
Der Zoodirektor
23407 cr points
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34 / M / Germany
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Posted 6/4/16

J_rad wrote:

I have premium status but I still have ads


Fixed.
7 cr points
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Posted 6/4/16
I have the same problem
J_rad 
1007 cr points
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Posted 6/4/16
Thank you
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Posted 6/4/16
I think this is the problem I'm having as well? I signed up for the 30 day free trial for premium a day or two ago, but when I went to go watch the new KIZNAIVER episode it only showed the preview and said I needed to sign up for premium/free trial. However, when I went to the free trial page it said I already have one. Hoping for a fix?
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