First  Prev  1  2  3  Next  Last
Post Reply Account deleted after "maintenance"
30 cr points
Send Message: Send PM GB Post
M / Washington
Offline
Posted 6/3/16 , edited 6/4/16
I made an account earlier today with a 30-day free trial. After maintenance it told me the account didn't exist, and I had to remake it, however now I cannot get a free trial because mine ended in a matter of hours due to maintenance. I have two verification emails now in the same inbox as well as a 30-day trial starting email, so I know it's not an error on my end.



I'm just thankful I didn't have a full membership account deleted :I I don't feel comfortable signing up if it might get deleted, not to mention I was pretty psyched to watch 30 days of anime. Why did this happen?

Additonal info: I did not set a uesrname on the old account, I was logged in when the maintenance started.

EDIT: My problem has been fixed after sending an email, thanks CR
5023 cr points
Send Message: Send PM GB Post
24 / F / California
Offline
Posted 6/3/16 , edited 6/3/16
Dude everyone's all messed up now! :/ my guest pass was barely activated and now I want to just suck it up and pay for permanent premium but I'm nervous after all this. Never had this much trouble
11 cr points
Send Message: Send PM GB Post
21 / F
Offline
Posted 6/3/16
I lost my account too with 14-day free trial
180 cr points
Send Message: Send PM GB Post
30 / M
Offline
Posted 6/3/16
this is my second time too. i lost mine earlier.
15916 cr points
Send Message: Send PM GB Post
20 / Pandemonium
Offline
Posted 6/3/16
Luckily I didn't lose mine and I'm sorry to everyone else who did .. however my inbox is a little mess up now but ya. I hate it when maintenances messes things up.
15 cr points
Send Message: Send PM GB Post
Offline
Posted 6/3/16
I paid for premium as of 6/3/16 now it's gone after maintenance but at the same time my status showing me that I am premium..idk. My theory is that the people that run this site did a odd roleback or something.
5023 cr points
Send Message: Send PM GB Post
24 / F / California
Offline
Posted 6/3/16
Has something like this happened before &I was it fixed eventually?
Otter Modder
42360 cr points
Send Message: Send PM GB Post
23 / M / Florida
Offline
Posted 6/3/16 , edited 6/5/16
Just to provide some insight, this probably wasn't a planned maintenance. The site went 500 for quite a while before the error page was available, that spells hardware failure. Some parts of the site were likely remade from a recent backup, but that doesn't mean the data was lost, especially payment data. I am sure the people at CR are busy at work getting everything back up and running as it was, and will possibly resolve these problems without any special attention.

In any case, you should direct your concerns directly to customer support here: /contact, but be aware that they will likely be flooded with similar messages right now. I would suggest that if it is something minor like an incorrect inbox count to wait a few days so that the people with account issues can get taken care of.

Bear in mind that I don't work for CR or anything like that, but I will ping someone who does to see if they can give a better response.
31160 cr points
Send Message: Send PM GB Post
30 / M
Offline
Posted 6/3/16 , edited 6/3/16
It sounds to me like they may have encountered a problem and had to restore data from a backup.

My personal experience with CR's customer service is that they're fairly slow, but do resolve things eventually. So hopefully you'll all get taken care of.

Edit - I see the otter has beaten me to the punch. Haha.
5023 cr points
Send Message: Send PM GB Post
24 / F / California
Offline
Posted 6/4/16
Cool, thanks so much guys. I was also able to just now upgrade my account using iTunes via the app. Interesting...but yay?
Der Zoodirektor
23431 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 6/4/16

wolfctl wrote:

I paid for premium as of 6/3/16 now it's gone after maintenance but at the same time my status showing me that I am premium..idk. My theory is that the people that run this site did a odd roleback or something.


Status fixed.
Der Zoodirektor
23431 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 6/4/16

bunnisawr17 wrote:

Luckily I didn't lose mine and I'm sorry to everyone else who did .. however my inbox is a little mess up now but ya. I hate it when maintenances messes things up.


Fixed your stats.
1040 cr points
Send Message: Send PM GB Post
Online
Posted 6/4/16
same thing with me
Der Zoodirektor
23431 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 6/4/16 , edited 6/4/16

yoloswaggeoff wrote:

same thing with me


Fixed.
1040 cr points
Send Message: Send PM GB Post
Online
Posted 6/4/16
Thank you so much bro!
First  Prev  1  2  3  Next  Last
You must be logged in to post.