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Post Reply Membership gone after one day
Der Zoodirektor
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35 / M / Germany
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Posted 6/5/16

tabixkitty wrote:

Hello
I'm having the exact same issue with my account, from a 3 month gift card, that shows as active in my account information.


Fixed.
5 cr points
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28 / M
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Posted 6/5/16
Hey there im just posting to mention that my account is set to normal but i order mine two days ago, could someone have a look at it please
Der Zoodirektor
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35 / M / Germany
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Posted 6/5/16

Rambocj17 wrote:

Hey there im just posting to mention that my account is set to normal but i order mine two days ago, could someone have a look at it please


Fixed.
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F
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Posted 6/5/16
Mine too, I also bought the premium membership on the 3rd of June
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Posted 6/5/16

Kiki wrote:


bentleymrs wrote:

Mine too, I also bought the premium membership on the 3rd of June :(


Fixed.


Thanks
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20 / M
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Posted 6/5/16
Could somebody please fix mine? I got my membership on the 3rd as well
jetah 
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37 / M
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Posted 6/5/16

shinryou wrote:


jetah wrote:

Had a trial applied yesterday before the crash, after the fix my account was still under the 'free'.


Fixed.


thanks!!
Der Zoodirektor
25645 cr points
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35 / M / Germany
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Posted 6/6/16

jebose wrote:

Could somebody please fix mine? I got my membership on the 3rd as well


Your original account was lost, we can't put it back. You'll have to resubscribe.
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38 / M
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Posted 6/7/16
Ok, now it says I'm a premium member all of a sudden but I got no new notification or anything for it. I still haven't received any response regarding my unusual circumstances however. Just now I just checked another guest pass and it told me I was a premium member already and 'lo and behold, I am. But I'm not sure if this means I'm fixed or if I'll still be sucking up guest passes unintentionally. Still wanting to get the others I took by unfair accident refunded.
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30 / M / Philly
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Posted 6/8/16
I seem to have lost my premium membership and already paid for a year. I contacted support and they gave me no real answer. Just gave me a link to pay again.
Der Zoodirektor
25645 cr points
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35 / M / Germany
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Posted 6/8/16

krazieboi187 wrote:

I seem to have lost my premium membership and already paid for a year. I contacted support and they gave me no real answer. Just gave me a link to pay again.


Yours is a PayPal issue. You'll have to resubscribe via /premium_pick_plan?membership=premium. I'll have a colleague refund the stray, out-of-sync PayPal charge once they are in the office.
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30 / M / Philly
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Posted 6/8/16
Ok thnx
Der Zoodirektor
25645 cr points
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35 / M / Germany
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Posted 6/8/16


Replied to your ticket as I need some additional info.
61009 cr points
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30 / M / Philly
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Posted 6/8/16
Ok replied
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