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Post Reply Subtitles Disappear too Fast
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Posted 7/9/17 , edited 7/9/17
This is happing to me with my Apple TV as well. Getting tried of having to pause, swipe back, play then pause to read.
FIX IT Crunchyroll!

Der Zoodirektor
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Posted 7/10/17

ron-merkel wrote:

This is happing to me with my Apple TV as well. Getting tried of having to pause, swipe back, play then pause to read.
FIX IT Crunchyroll!



Some older encodes for apps are affected by this. We will very soon be running a catalog-wide re-encode to squash this issue and some others. By the way, this issue does not affect the playback on the website.
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Posted 7/13/17 , edited 7/18/17
Just started doing this on season 2 of yamishibai on my android S8. I only use mobile so this kind of sucks. Have to go back pause and read it that way.

Edit: Ended up logging out and back in. Fixed itself, subs back in sync.
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Posted 8/6/17
It's been doing this for months for me. On my iPhone, roku etc. I have complained multiple times never getting a real awnser of saying they are gonna fix the issue. I highly doubt it's ever getting fixed it's been an issue for months
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34 / F / Maryland, U.S.A.
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Posted 8/21/17
I am having this same issue with Crunchyroll app on PS4. Some long lines of dialogue only show up for about a second and I keep having to rewind and try and pause when they're up. Other lines, the subtitles never show up at all. I mentioned this on twitter a few times this past week and didn't get any response about it so I decided to google it and stumbled upon this thread. I didn't realize that it could be a problem with the app. I will try logging out on my PS4 and then back in and see if anything changes. If not, I hope it is fixed soon!
Weebos 
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Posted 11/3/17
I have been having this issue on PS4.
TJCzop 
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Posted 11/18/17
I'm having the same problem on my Roku TV watching Fairy Tail. Please get this issue fixed as it is irritating to the point of not wanting to use Crunchyroll anymore.
Rijaxx 
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Posted 12/2/17
I know this is an old post however I am haveing his issue on both my iPhone and PS4
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Posted 12/3/17
I am having this issue on PS4, subtitles appearing for less then 0.5 seconds as the character keeps talking and then its back to normal for maybe 20-30 seconds until it happens again.

Not an isolated incident, happening in different anime shows since at least yesterday.
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Posted 12/5/17
happening frequently with Log Horizon season 2 on PS4 Pro app
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Posted 1/17/18 , edited 2/8/18
Almost 2 Years later and the issue is still not fixed.
Not working for Windows 10 App and not working on my Samsung S8+ android app.

Argevollen Episode 8 - Through out the episode the subtitles do not appear at all or only appears for a millisecond.

Isn't it arguable that half the point of Crunchyroll is the subtitles?
Yet I can barely find any customization for the subtitle settings on any of the platforms' settings (Flash, W10 App, Android) and now they are unreliable to work.

Is there something I'm missing here? Is there a fix that I haven't found or settings that are hidden?

EDIT: True to the above post by Der Zoodirektor, the sutitles appearing is not an issue for FLASH on the Crunchyroll website but those subtitles are painful to read with lack of character stroke making it blend into the background too easily. So it's hard to read compared to W10 and Android's subtitles which have a decent stroke size on the subtitles. Touching back to the issue of lack of customization of the subtitles across platforms.
KiDra 
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Posted 2/8/18
Same issue. I just started the 14 day trial yesterday with "Parasyte -the maxim-" on Amazon Fire TV (preferred language setting is US English). So far all episodes had the occasional subtitle that disappeared so fast, it was unreadable. Just check Episode 3 as it is especially frequent there.

Shame, I had a good first impression and planned on signing up for a yearly paid premium membership, but with such bugs I will cancel the trial before it turns into a paid membership.

Unbelievable this is an issue for two years by now.
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Posted 2/15/18
I've been a member for years. I've only just started having this problem recently on my Samsung Galaxy S7. So far, I've only noticed it on just one of the shows I watch. That being One Piece. I just watched episode 605 and I witnessed the subtitles disappear for several seconds at a time. I've never had this issue before on prior episodes.
Cupidi 
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Posted 4/7/18
Started happening on my ps 4 app while watching yamishibai season 2. Very upset about this. Why is this still an issue after such a long time? Why does crunchy roll not speak up and answer a few questions. Very disappointed especially since my one year payment just hit. Very disappointed in the customer service of crunchyroll
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