Post Reply can not change membership
22084 cr points
Send Message: Send PM GB Post
35 / M
Offline
Posted 6/6/16
Ok for the past 2-3 months i have been trying to change from a premium+ to a standard premium membership.

it gets to the paypal page then when i click the accept and pay button on the paypal page it redirects to crunchyroll page with a 404 page and the transaction never completes, the reason i have been trying for months is that after the first time i tried this, in my account settings i no longer had the "Change Membership" section at all but today it was there, but i got the same exact error/non complete
58688 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Offline
Posted 6/6/16

PhantomHelix wrote:

Ok for the past 2-3 months i have been trying to change from a premium+ to a standard premium membership.

it gets to the paypal page then when i click the accept and pay button on the paypal page it redirects to crunchyroll page with a 404 page and the transaction never completes, the reason i have been trying for months is that after the first time i tried this, in my account settings i no longer had the "Change Membership" section at all but today it was there, but i got the same exact error/non complete


You need to cancel or let your account expire before you will be able to downgrade.
22084 cr points
Send Message: Send PM GB Post
35 / M
Offline
Posted 6/6/16
Dragon
58377 cr points
Send Message: Send PM GB Post
37 / M
Online
Posted 6/7/16 , edited 6/7/16


I'm fairly certain support can take care of it. Probably easier to contact them directly, should get a fast response.

I think something changed about the internal paypal sku numbers or something (not 100% sure, just something I think I remember reading around here), so folks like you and me who signed up under one level before that change need an assist to change levels now.

And, unrelated to anything, I like your avatar.
Der Zoodirektor
23431 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 6/7/16 , edited 6/7/16

PhantomHelix wrote:

Ok for the past 2-3 months i have been trying to change from a premium+ to a standard premium membership.

it gets to the paypal page then when i click the accept and pay button on the paypal page it redirects to crunchyroll page with a 404 page and the transaction never completes, the reason i have been trying for months is that after the first time i tried this, in my account settings i no longer had the "Change Membership" section at all but today it was there, but i got the same exact error/non complete


I've canceled your automatic renewal. Once your membership expires, use /premium_pick_plan?membership=premium to resubscribe for your new plan.
You must be logged in to post.