Post Reply my premium membership expired for no reason
16 cr points
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14 / M
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Posted 6/11/16
okay so i use ios as my payment method. so i went to buy a itunes prepaid card two days before the billing date. everything was fine. i received my apple receipt yesterday and the money was taken from my account as usual. however i woke up this morning and i received a mail from crunchyroll saying my premium membership expired. so i checked my apple account to see if there was a error and my money was back but it wasnt. the 6.99 dollars were gone and im not a premium member. i then received a mail with a 14 day free trial code. is this a joke? i either want my money or my premium back. so what can i do? did this happen to you too or it was just me? im the only one with my account so nobody could have canceled it.
58668 cr points
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30 / M / Dallas, TX
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Posted 6/12/16

cesar1726 wrote:

okay so i use ios as my payment method. so i went to buy a itunes prepaid card two days before the billing date. everything was fine. i received my apple receipt yesterday and the money was taken from my account as usual. however i woke up this morning and i received a mail from crunchyroll saying my premium membership expired. so i checked my apple account to see if there was a error and my money was back but it wasnt. the 6.99 dollars were gone and im not a premium member. i then received a mail with a 14 day free trial code. is this a joke? i either want my money or my premium back. so what can i do? did this happen to you too or it was just me? im the only one with my account so nobody could have canceled it.


You appear to be a premium member now, so did you figure it out?
16 cr points
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14 / M
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Posted 6/12/16

eyeofpain wrote:


cesar1726 wrote:

okay so i use ios as my payment method. so i went to buy a itunes prepaid card two days before the billing date. everything was fine. i received my apple receipt yesterday and the money was taken from my account as usual. however i woke up this morning and i received a mail from crunchyroll saying my premium membership expired. so i checked my apple account to see if there was a error and my money was back but it wasnt. the 6.99 dollars were gone and im not a premium member. i then received a mail with a 14 day free trial code. is this a joke? i either want my money or my premium back. so what can i do? did this happen to you too or it was just me? im the only one with my account so nobody could have canceled it.


You appear to be a premium member now, so did you figure it out?


yeah, there was an error for some reason. i called apple and they gave me my money back. i canceled and started the premium subscription again and it worked. the only problem is my guest pass countdown restarted and i have to wait more lol
63162 cr points
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Posted 6/13/16
I actually noticed this as well. I had Premium+ for $8.95. It doesn't matter much since I didn't use any of the + stuff but even then I wonder if the money was taken out. I'll check and get a reverse done if needed.
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