Post Reply Card Being Charged for Nonexistent Account
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18 / M
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Posted 6/18/16
I made a free trial account about two weeks ago and entered in my information. Whenever I tried to go back and log in to the account it said it didn't exist, so there was no way for me to cancel any membership. I only have to two emails that I could have possibly used and both were said to not exist, I was even able to make an account with the email I used while signing up. This email has no card information linked to it yet there must be some account with it linked to it since I was charged recently. Anyway to resolve this? Thank you.
One Punch Mod
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F / Boston-ish
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Posted 6/18/16 , edited 6/18/16

Oddloop wrote:

I made a free trial account about two weeks ago and entered in my information. Whenever I tried to go back and log in to the account it said it didn't exist, so there was no way for me to cancel any membership. I only have to two emails that I could have possibly used and both were said to not exist, I was even able to make an account with the email I used while signing up. This email has no card information linked to it yet there must be some account with it linked to it since I was charged recently. Anyway to resolve this? Thank you.


Contact customer support directly using the /contact form. There was a weird outage a couple of weeks ago and some brand new accounts disappeared, so it sounds like that might have happened to you, and that the payment info stuck around anyway.
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