Post Reply Premium+ Membership not enabled
16 cr points
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20 / F
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Posted 6/21/16
Hi, i need help. I paid for a premium+ membership and on my paypal account it signed it as paid but my account is still "normal"? Does it take a lot of time to upgrade or did something happen?
Otter Modder
42364 cr points
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23 / M / Florida
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Posted 6/21/16
For payment related things, you need to /contact support directly as they are the only ones who can help.
16 cr points
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20 / F
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Posted 6/21/16
Oh thank you could you please tell me the office hours and what timezone?
Otter Modder
42364 cr points
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23 / M / Florida
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Posted 6/21/16
It is a purely email based support system, so hours don't really matter. Be sure to include the information asked for here in your ticket.
16 cr points
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20 / F
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Posted 6/21/16
Ah yes i did put all the info but all i got back was the link to the same page
One Punch Mod
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F / Boston-ish
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Posted 6/21/16 , edited 6/21/16

CHIBIDECOY wrote:

Ah yes i did put all the info but all i got back was the link to the same page


They generally send an auto response referring you to that help/faq page, in case your problem can be addressed by info there. Before long you will get a reply from a real person who can be of better assistance about your specific account stuff and billing and that sort of thing.
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Posted 6/22/16
It's alright now, the twitter account helped me and now it's enabled. Thank you so much for the help!
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