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44 / M / central USA
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Posted 8/1/16
Just wondering if there is any word on an eta for the fix yet?
Perhaps something we can hear from an employee of Crunchyroll on the status or progress.
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32 / Somewhere...
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Posted 8/1/16
Curious about the status of a fix as well.
Sogno- 
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Posted 8/2/16
good i'm not the only one with the problem but if it has been reported to developers then hopefully it will be fixed

in the grand scheme of things it's not that big of a deal, but i personally really enjoy reading the comments, it's one thing i wish funimation would do on their site >.>
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Posted 8/3/16 , edited 8/3/16
It's been a month now Hopefully a fix will arrive before the next season starts because I'm starting to spend a lot of time loading comments now.
aoiRAY 
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M / Canada
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Posted 8/4/16
Crunchyroll never comments or says anything at all about issues. It's one of the biggest things I hate about them. Not acknowledging problems in the hopes that it limits the publicity is terrible customer service.
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35 / M / UK
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Posted 8/7/16
Random bump. This is still an issue.
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25 / M / Iowa
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Posted 8/7/16
Yo so this is still a problem. I've done web developing in the past, and I can say from experience that something like this shouldn't be all that difficult to fix. Even if, for some reason, this website is formatted in a drastically abnormal way, I can't think of any reason it should take over a month to correct this. Could someone tell me how to submit a ticket? It's doubtful, but hopefully if enough people annoy them about it they'll feel motivated to spend the ten minutes necessary to get this working again.
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21 / Australia
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Posted 8/7/16

manirock wrote:

Yo so this is still a problem. I've done web developing in the past, and I can say from experience that something like this shouldn't be all that difficult to fix. Even if, for some reason, this website is formatted in a drastically abnormal way, I can't think of any reason it should take over a month to correct this. Could someone tell me how to submit a ticket? It's doubtful, but hopefully if enough people annoy them about it they'll feel motivated to spend the ten minutes necessary to get this working again.


You can contact them here: http://www.crunchyroll.com/help?topic=contact
I'm pretty sure many people have already done this. I too can't see how it would be such a big problem to fix when it use to work fine a couple months back. Unless they are doing a major overhaul on the backend and/or to the database, I don't know why it hasn't been fixed.
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29 / M
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Posted 8/9/16 , edited 8/9/16

manirock wrote:
Yo so this is still a problem. I've done web developing in the past, and I can say from experience that something like this shouldn't be all that difficult to fix. Even if, for some reason, this website is formatted in a drastically abnormal way, I can't think of any reason it should take over a month to correct this. Could someone tell me how to submit a ticket? It's doubtful, but hopefully if enough people annoy them about it they'll feel motivated to spend the ten minutes necessary to get this working again.


I don't program for html often, so since you have some expertise in the area I'd like to ask for some clarification:

I was under the impression that w3 required some form of quotation for attribute values (single or double), but the source code for the site doesn't quote the sort-selector option tags' values (all the other dom elements in the vicinity have quoted attribute values). Being such, is this likely to result in the ajaxSortCall function receiving an improper value for sortParam, or is quotation merely "best practices?"

Relevant Page Source:
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54 / M / East Coast
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Posted 8/10/16
It not all the shows but it been ongoing all aummer, It's not the most urgent fix but I like to comment and read.

A lot of these problems started after Windows 10 patches but IDK not a debugger I just wanto watch w/o me ding tech work really!

I sent a tix in even thoughj many have already
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Posted 8/13/16
Happening to me as well. Shows I noticed the comment section was broken (not sorting properly): 91 Days, Re:ZERO, Mob Psycho 100, ReLIFE.
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M / San Francisco
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Posted 8/15/16

aoiRAY wrote:

Crunchyroll never comments or says anything at all about issues. It's one of the biggest things I hate about them. Not acknowledging problems in the hopes that it limits the publicity is terrible customer service.


There have been several CR mods and staff who've posted in this thread to acknowledge the problem. I'm a CR Staff too, and this is news to me, so I'll also be passing it along to the appropriate team.

I'm very interested in making sure CR is as transparent as is feasibly possible - can you please direct me to similar businesses that do a better job of publicly acknowledging minor bugs, and how they've communicated in a way that's more satisfactory to you?
aoiRAY 
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M / Canada
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Posted 8/15/16

MilesExpress999 wrote:

There have been several CR mods and staff who've posted in this thread to acknowledge the problem. I'm a CR Staff too, and this is news to me, so I'll also be passing it along to the appropriate team.

I'm very interested in making sure CR is as transparent as is feasibly possible - can you please direct me to similar businesses that do a better job of publicly acknowledging minor bugs, and how they've communicated in a way that's more satisfactory to you?


So that one guy who says he reported it to the developers over a month and half ago is "several CR mods and staff" or are they posting under non-staff accounts and also complaining about the problem because I don't see these posts?

The only other paid video streaming service I use regularly is Netflix, whom I've never had any issues with so I can't say how they deal with reported issues. Most of the other online services I use, when an issue is reported will at least have an official staff posting under an official account try and suggest a work around or fix if they believe the problem might be on the user's end. Baring that they escalate it to the site admin/developers to try and resolve. Priority will obviously depend on severity and how wide spread the problem is (and this is clearly low priority), but if a post has gathered multiple pages of complaints and is still active then normally at least one status update will be provided. If you want a list of companies that operate like the above I can work on that list for you, but if you're done being pretentious how about taking a bit of ownership and getting some kind of response for these people. The likely status will be "we're looking into it" but it will at least acknowledge that it hasn't completely disappeared into the void.

This is no longer an issue for me as I've been using the apps more where there are no comments, but if it's been this long and the thread is still active and showing up on the 1st page, they deserve something.
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51 / M / Hawai'i
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Posted 8/15/16
The problem is getting worst from what I can see. Now you only see comments from the past day at most.
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M / San Francisco
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Posted 8/16/16

aoiRAY wrote:


MilesExpress999 wrote:

There have been several CR mods and staff who've posted in this thread to acknowledge the problem. I'm a CR Staff too, and this is news to me, so I'll also be passing it along to the appropriate team.

I'm very interested in making sure CR is as transparent as is feasibly possible - can you please direct me to similar businesses that do a better job of publicly acknowledging minor bugs, and how they've communicated in a way that's more satisfactory to you?


So that one guy who says he reported it to the developers over a month and half ago is "several CR mods and staff" or are they posting under non-staff accounts and also complaining about the problem because I don't see these posts?

The only other paid video streaming service I use regularly is Netflix, whom I've never had any issues with so I can't say how they deal with reported issues. Most of the other online services I use, when an issue is reported will at least have an official staff posting under an official account try and suggest a work around or fix if they believe the problem might be on the user's end. Baring that they escalate it to the site admin/developers to try and resolve. Priority will obviously depend on severity and how wide spread the problem is (and this is clearly low priority), but if a post has gathered multiple pages of complaints and is still active then normally at least one status update will be provided. If you want a list of companies that operate like the above I can work on that list for you, but if you're done being pretentious how about taking a bit of ownership and getting some kind of response for these people. The likely status will be "we're looking into it" but it will at least acknowledge that it hasn't completely disappeared into the void.

This is no longer an issue for me as I've been using the apps more where there are no comments, but if it's been this long and the thread is still active and showing up on the 1st page, they deserve something.


That was the head of our German-language team, and I've seen two other mods in this thread as well, and now I'm here - I think the issue may be the fact that our staff don't appear as different from our users here as I'd like, making it more challenging to differentiate us. We're understandably not able to say more than "we're looking into it", which was my response as well once I was directed to this thread.

Several posters have also shared their messages from our support staff as well, which I believe contain a similar response. So while I'd like to think we're doing a good job in addressing this issue (even if I share your frustrations about it not being fixed yet), we're not on the same page, which is why I'm very interested in your expectations.

Forgive me if I came across condescending before, or do in my next request, it's a sincere desire to see how other companies handle minor bugs. I would love to see said list, or really even just one or two examples, of a similar thread on another company's forum with what'd you'd like to see from CR. Mostly, I'm interested in similar companies to us, and while yes, Netflix is the closest example, they keep their relationship with the users completely private - I know of two bugs I've had that were equally minor but I saw nothing but automated responses and saw no updates when requested for months. If this is a bother, don't worry about it too much, again, I just want to know what the user expectations are in this kind of situation.
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