Post Reply Crunchyroll Twitter's Communication + Follow-Up
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Posted 7/2/16
Greetings!

I would like to express my disappointment and frustration with Crunchyroll's Twitter account. On May 16, 2016, Crunchyroll's Twitter tweeted a flash contest for the Phoenix Wright: Ace Attorney Trillogy HD for Nintendo 3DS. I was announced as the winner two days later (my Twitter handle is @qbnoyouko). Through DMs, I was told that I'd be sent a code for the game shortly. I replied, saying I was okay with that.

As of this post, it has been about 7 weeks since then, and I have received neither a code nor any direct messages from Crunchyroll's Twitter account to follow up on this matter. I can only imagine that "shortly" didn't actually mean 7 weeks. I wouldn't have known, so I tried following up with the Twitter account. I have tweeted and direct messaged the account on a number of occasions, asking for the code or to check DMs and whatnot. I never got a response. Is it wrong to say that this is ridiculous?

I can understand Crunchyroll is busy with its web content and conventions. That being said, if they couldn't get the code to me right away or somehow they didn't have one for me anymore, I would understand. What I don't understand is why the account does not communicate with me. I have no idea what is going on if there is no communication. As usual, the Crunchyroll Twitter account tweets every day about its content and whatnot, but never does it directly respond to me when I tweet to it. How would anyone feel if this happened to them?

I had to go to the support page to submit a report about this and received email replies saying the request is pending and my ticket would be looked at. This was handled on June 9, 2016 by someone named Kyoko. Needless to say, nothing has happened since so I replied to her again today (July 2, 2016) and got a message briefly afterward saying she would send this ticket to the team and apologized. It's kind of amazing that I can't get a response as small as this form the Twitter account. As this saying has been floating around lately, "It's better than nothing."

I do not want to sound completely entitled or rude about this at all. That is not my intention and I apologize if that seems to be the case.

Here is a link to the tweet thread:
https://twitter.com/Crunchyroll/status/733035456250576897

As you can see, the relevant tweets are dated, May 16, May 18, and June 8.

I'm not posting the direct messages and emails for obvious reasons, but I think you get the idea.

I am hoping this is all resolved soon since I feel this kind of request should not be an issue in the first place. Maybe there's more than one person operating the social media accounts or, as I said, there was some problem getting the code to me. For that reason, I am not putting the blame on anyone, as I don't know the circumstances. However, not knowing the circumstances is essentially the issue overall.

Thank you for your time and hope to hear from you.
58668 cr points
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Posted 7/2/16

Woomy wrote:

Greetings!

I would like to express my disappointment and frustration with Crunchyroll's Twitter account. On May 16, 2016, Crunchyroll's Twitter tweeted a flash contest for the Phoenix Wright: Ace Attorney Trillogy HD for Nintendo 3DS. I was announced as the winner two days later (my Twitter handle is @qbnoyouko). Through DMs, I was told that I'd be sent a code for the game shortly. I replied, saying I was okay with that.

As of this post, it has been about 7 weeks since then, and I have received neither a code nor any direct messages from Crunchyroll's Twitter account to follow up on this matter. I can only imagine that "shortly" didn't actually mean 7 weeks. I wouldn't have known, so I tried following up with the Twitter account. I have tweeted and direct messaged the account on a number of occasions, asking for the code or to check DMs and whatnot. I never got a response. Is it wrong to say that this is ridiculous?

I can understand Crunchyroll is busy with its web content and conventions. That being said, if they couldn't get the code to me right away or somehow they didn't have one for me anymore, I would understand. What I don't understand is why the account does not communicate with me. I have no idea what is going on if there is no communication. As usual, the Crunchyroll Twitter account tweets every day about its content and whatnot, but never does it directly respond to me when I tweet to it. How would anyone feel if this happened to them?

I had to go to the support page to submit a report about this and received email replies saying the request is pending and my ticket would be looked at. This was handled on June 9, 2016 by someone named Kyoko. Needless to say, nothing has happened since so I replied to her again today (July 2, 2016) and got a message briefly afterward saying she would send this ticket to the team and apologized. It's kind of amazing that I can't get a response as small as this form the Twitter account. As this saying has been floating around lately, "It's better than nothing."

I do not want to sound completely entitled or rude about this at all. That is not my intention and I apologize if that seems to be the case.

Here is a link to the tweet thread:
https://twitter.com/Crunchyroll/status/733035456250576897

As you can see, the relevant tweets are dated, May 16, May 18, and June 8.

I'm not posting the direct messages and emails for obvious reasons, but I think you get the idea.

I am hoping this is all resolved soon since I feel this kind of request should not be an issue in the first place. Maybe there's more than one person operating the social media accounts or, as I said, there was some problem getting the code to me. For that reason, I am not putting the blame on anyone, as I don't know the circumstances. However, not knowing the circumstances is essentially the issue overall.

Thank you for your time and hope to hear from you.


Have you tried reaching out to @sailorbee, @vamptvo, or @milesexpress999? Those 3 are the primary/most visible social media contacts for CR.
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Posted 7/3/16 , edited 7/3/16
I have not. I don't think those people are listed on the website. Not their Twitter handles, at least. So I would not have known to contact them. I've looked around the site and didn't see them. Correct me if im wrong, though.

I will likely get in touch with them after AX is over as it seems they are relatively occupied with the convention. @sailorbee seems to be the one in charge of social media, but I will tweet to all of them.

Thank you for your suggestion.
Der Zoodirektor
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Posted 7/3/16

Woomy wrote:

I have not. I don't think those people are listed on the website. Not their Twitter handles, at least. So I would not have known to contact them. I've looked around the site and didn't see them. Correct me if im wrong, though.

I will likely get in touch with them after AX is over as it seems they are relatively occupied with the convention. @sailorbee seems to be the one in charge of social media, but I will tweet to all of them.

Thank you for your suggestion.


I already forwarded your post to the appropriate people. No need to contact them separately.
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Posted 7/3/16 , edited 7/3/16
Appreciate it, shinryou. Thank you.
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Posted 7/7/16
I have received my game code earlier today via direct message from Crunchyroll. I thank those responsible for finally allowing this to happen.

That being said, I would still greatly appreciate an explanation for why something as simple as messaging me a code took very long to deliver. I think after waiting nearly two months, I at least deserve that much. I can't pretend this frustration never happened. I don't know if Crunchyroll will bother to, or are not allowed to, but I can't let this go without any closure, so I'm requesting an explanation. After all, this sort of thing could happen again in the future. No one deserves to have to wait for, literally, no reason given. I'm sure the company is sick of hearing from me, but now they should know what it's like on the other side of the pond.

Thank you for your time. May you treat your followers with stronger care in the future.
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