Post Reply Crunchy Roll do you not want my money?
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Posted 7/10/16
I want to pay for the premium, but it seems your site won't let me. I try and upgrade but it always sends me to free trial, which I can't do because I've done if before. With no option to opt out of the free trial it seems this site is designed to not let me pay for premium. Good job. I am probably missing something and if might be the mobile site causing the issue, but just so you know you are detering people like this.
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Posted 7/10/16 , edited 7/10/16
Just try the desktop site...
Posted 7/10/16 , edited 7/10/16
It's completely obtuse. Apparently who ever designed their page is a complete bonehead as it use to redirect you if you were ineligible for a free trial but for some inexplicable reason they removed that. As a result you have to use the obscure link at the bottom of the page to get to compare plans and choose to skip the free trial. It doesn't matter whether you use the desktop or mobile.
http://www.crunchyroll.com/en/premium_comparison?src=bottombar
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Posted 7/10/16

CaptainHorice wrote:

I want to pay for the premium, but it seems your site won't let me. I try and upgrade but it always sends me to free trial, which I can't do because I've done if before. With no option to opt out of the free trial it seems this site is designed to not let me pay for premium. Good job. I am probably missing something and if might be the mobile site causing the issue, but just so you know you are detering people like this.


I've moved this over to Site Support.

From the Quick Answers to Common Questions thread:


Can't get past "free trial" option when signing up for premium and have already used free trial
Use one of these direct links to the plans if you are having trouble bypassing a free trial offer that you can't use.
Plan Comparison - click "Skip the free trial"
Premium
Premium+


It's really absurd that this has gone on so long with no obvious way from all free trial pages to go directly to skipping the trial.
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