Post Reply Cannot cancel recurring payments/premium membership!
5 cr points
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Posted 7/11/16
No matter how many times I try, no matter which day of the week it is--your site won't allow me to cancel my recurring payments so that I can cancel my premium membership.



I haven't used Crunchyroll in ages and it's unbelievably frustrating to know that I'm still being charged for this service despite numerous attempts to stop it. So I'm here, because phone support is non-existent.

Also, I don't get why the Exit Survey is self-described as optional. It's totally required.
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19 / M / Hamilton, ON, Canada
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Posted 7/11/16
lmao your name
One Punch Mod
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F / Boston-ish
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Posted 7/11/16

idontlikecrunchyroll wrote:

No matter how many times I try, no matter which day of the week it is--your site won't allow me to cancel my recurring payments so that I can cancel my premium membership.



I haven't used Crunchyroll in ages and it's unbelievably frustrating to know that I'm still being charged for this service despite numerous attempts to stop it. So I'm here, because phone support is non-existent.

Also, I don't get why the Exit Survey is self-described as optional. It's totally required.


You can reach customer support directly via /contact. They should be able to sort out what's gumming up the works and preventing you from canceling.
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34 / M
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Posted 7/11/16
I just want to mention that you could simply cancel the payment from the company you're paying from. Crunchroll will fail to get paid and cancel your subscription for you automatically for lack of payment.
It seems weird that you hit some bug and cannot cancel your payment on their website and I hope they and you can get it fixed, but you can contact your financial institution to have the payment canceled (and could have most likely recouped any extra months' payments if you had posted when you originally couldn't cancel).
Der Zoodirektor
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34 / M / Germany
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Posted 7/11/16

idontlikecrunchyroll wrote:

No matter how many times I try, no matter which day of the week it is--your site won't allow me to cancel my recurring payments so that I can cancel my premium membership.



I haven't used Crunchyroll in ages and it's unbelievably frustrating to know that I'm still being charged for this service despite numerous attempts to stop it. So I'm here, because phone support is non-existent.

Also, I don't get why the Exit Survey is self-described as optional. It's totally required.


Your latest renewal was pending for couple of days, possibly due to a lack of funds on your payment method. While a charge is pending, you cannot cancel.
Otherwise, you have since disabled the automatic renewal, so your current spell will expire on the 28th.
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Posted 7/13/16
Lol, alright. Well, thank you everyone for your replies! d: I think the issue is sorted, so I'm satisfied.

Maybe now I'll change my user to 'crunchyrollisOK'
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