Post Reply I can't cancel my membership!!!!! Help!!!!
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Posted 7/12/16
I've tried many times but mey membership isn't cancelling. What do do?
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Posted 7/12/16 , edited 7/12/16
I've tried many times but my membership isn't cancelling. What I do?
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Posted 7/12/16

tathao wrote:

I've tried many times but mey membership isn't cancelling. What do do?

If someone doesn't help you in this thread, contact Crunchyroll Support directly via their Contact Us form: http://www.crunchyroll.com/help?topic=contact

Hope that helps. Good luck.
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Posted 7/12/16

tathao wrote:

I've tried many times but mey membership isn't cancelling. What do do?


How long ago did you start the membership. It looks like it was very recently. Are you on a trial membership? During the first 24 hours or so of a membership you can't cancel because your payment information is being validated (if you are on a trial you aren't actually being charged--the info is just being validated). Once that's happened you should be able to cancel.

Do note that if you are on a free trial the cancellation will take effect immediately, so if you actually want to use the trial period you should wait until closer to the end of trial period, once you are certain you won't be keeping the membership (do cancel before the very last day though--otherwise the payment for the first month might have started to process and in that case you'll need to contact customer support in order to cancel and make sure the charge doesn't actually go through.)
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