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Post Reply Why is streaming on this site so bad?
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Posted 7/12/16 , edited 7/22/16
I have been a premium member for about a year now. A problem I have had on and off is the quality of the streaming. Frequently I have issues where the show I'm watching will stop frequently and I end up having to drop the video quality from 1080p to 480p or SD just to get the show to run smoothly. I have the fastest internet that time warner cable offers, and I never have issues with streaming from youtube, netflix, hulu, and others. What the hell is causing the problem? Is crunchyroll's servers just that terrible? Are there browsers that crunchyroll runs better on(using firefox btw)? I'm beginning to wonder why I pay for this site when the experience is bad this often.
Posted 7/12/16
1080P runs smooth for me. I'm using Safari on my Mac. Go to www.fast.com and post your speed.

What hardware are you watching on?

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Posted 7/12/16
From that fast.com site, my download speed is 9.8 Mbps (77 Mpbs must be awesome). I stream 720P/1080P just fine, though it lags a bit if I try to play games like Warcraft/Overwatch. Haven't experienced any real issues with Crunchyroll's player for awhile. Also, I'm using Google Chrome as my browser.
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Posted 7/12/16 , edited 7/12/16
Got 52mbps, and my PC is a freakin' beast. I know for a certainty my internet speed and my hardware is not a problem. I'm thinking either the problem is software related or has to be an issue with crunchyroll itself. I mean I stream 1080p from all sorts of places and crunchyroll is the only one that gives me problems.

Edit: Honestly, the more I think about it, the more I think Firefox is the culprit. Hopefully someone here can confirm that.
Posted 7/12/16
I get 150 ~ 170 Mbps down and still face this on and off problem with Firefox. Not sure about other browsers, though. Maybe give them a go.
Posted 7/12/16


I'd say give Chrome a go, and see if that clears up the issue. I assume your flash is up-to-date for Firefox?
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Posted 7/12/16
I guess I'll give chrome a shot. It's hard to part with firefox after all this time, but lately it's been giving me other issues as well.
Posted 7/12/16


It seems to be just the right amount. We have 26 devices currently connected to our router, with at least 10 of those devices having the capability to stream 1080p content. Also, fast.com is owned by Netflix, just a little FYI.
Posted 7/12/16


Worth a try! Chrome worked great on my PC. I also had issues with Firefox. I've since switched over to Mac where I've had problems with Chrome, so I use Safari, and everything has been smooth sailing.
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Posted 7/13/16 , edited 7/22/16
From my understanding from other posts on this topic, the cause seems to come from peek times with combination of CR still using flash player rather than HTML5.

These 2 threads are old posts, but a lot of it still seems to be the case:
http://www.crunchyroll.com/forumtopic-816037/crunchyroll-needs-a-new-video-player
http://www.crunchyroll.com/forumtopic-829005/video-player-sucks-d-on-this-website

I too have had this issue for a long time, even when I use to be getting 90Mbps, there were times when I was unable to use CR, usually during peek times, because the video would continue to stutter.

A solution I have found in the meantime which seems to vastly improve my CR experience is this Chrome plugin which allows you to stream the videos in a HTML5 player:
https://chrome.google.com/webstore/detail/cr-hls-player/aeajdeepnjjdekpbicjhfldagkjndjid
Der Zoodirektor
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Posted 7/13/16 , edited 7/22/16
If you are on Windows 10, you should try our UWP app. You can find it on the Windows Store by searching for "Crunchyroll". It will probably work better than the player in the browser.
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Posted 7/13/16 , edited 7/22/16
Switching to chrome didn't help with crunchyroll at all. But it did solve the memory leak issues I have been having (how low has firefox fallen?).

@ncoll36 I find your response to be most satisfactory.

@Der Zoodirektor I shall try that app.
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Posted 7/14/16 , edited 7/22/16
I'm ALWAYS on SD, I have no choice because Crunchyroll is that bad. I have 78 on my speed, and I have used chrome, firefox and now Opera hoping its a browser thing not a Crunchyroll thing. No it's just crunchyroll. Funimation plays for me perfectly at the highest speed. Here at Crunchyroll, SD and it skips, stops, buffers for 30 years, doesn't play, plays but skips... its just horrible and I have been a member for almost 2 years now! I stopped my memebership plan from renewing because its just horrible. I cannot watch a single episode without it the slowest play back in the world. It feels like I'm still on dial up watching anything on this website.
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Posted 7/14/16
The window 10 app seems to work fine so far. It's too bad though, cause I like scrolling down the page to read comments on an episode every once in a while.
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Posted 7/22/16

ncoll36 wrote:

From my understanding from other posts on this topic, the cause seems to come from peek times with combination of CR still using flash player rather than HTML5.

These 2 threads are old posts, but a lot of it still seems to be the case:
http://www.crunchyroll.com/forumtopic-816037/crunchyroll-needs-a-new-video-player
http://www.crunchyroll.com/forumtopic-829005/video-player-sucks-d-on-this-website

I too have had this issue for a long time, even when I use to be getting 90Mbps, there were times when I was unable to use CR, usually during peek times, because the video would continue to stutter.

A solution I have found in the meantime which seems to vastly improve my CR experience is this Chrome plugin which allows you to stream the videos in a HTML5 player:
https://chrome.google.com/webstore/detail/cr-hls-player/aeajdeepnjjdekpbicjhfldagkjndjid


Thanks, I figured this was it. When I found out from CR's help that they use a FLASH web player, I facepalmed and realized that it was probably the reason why 1080p on this site was so terrible, no matter which browser I used.

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