Post Reply need help
1005 cr points
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Posted 7/13/16
need to cut my costs temporarily so i would like to cancel my reoccurring payments towards crunchyroll but its not letting me... it says, "You may not cancel your membership at this time."

can someone please help me?
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Posted 7/13/16

akaandy62792 wrote:

need to cut my costs temporarily so i would like to cancel my reoccurring payments towards crunchyroll but its not letting me... it says, "You may not cancel your membership at this time."

can someone please help me?


Is it close to your recurring payment date? If so it could be that the payment is in the middle of being processed and that's why it won't let you cancel. Once the payment goes through, you normally should be able to cancel, but it sounds like if that's the case you'd rather it didn't go through. To contact customer support directly to get it sorted out, use the /contact form.
1005 cr points
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Posted 7/15/16

lorreen wrote:


akaandy62792 wrote:

need to cut my costs temporarily so i would like to cancel my reoccurring payments towards crunchyroll but its not letting me... it says, "You may not cancel your membership at this time."

can someone please help me?


Is it close to your recurring payment date? If so it could be that the payment is in the middle of being processed and that's why it won't let you cancel. Once the payment goes through, you normally should be able to cancel, but it sounds like if that's the case you'd rather it didn't go through. To contact customer support directly to get it sorted out, use the /contact form.


okay this worked thanks
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