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Post Reply my account has been hacked
17 cr points
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19 / M
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Posted 7/20/16
Help me my account has been hacked by i dont know who.

He changed my Email and password, but the problem i did not receive any email to tell me that..

i have a premium account and i want to watch something .

my account name copsman and the email is [email protected]

i contacted support but no respond
13024 cr points
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27 / F
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Posted 7/20/16
My account has been compromised as well.. They also ordered something in the store and the "contact vendor" link gives an error, no option to cancel, I can't even seem to cancel my membership. I changed my password and deactivated all "activated" devices and someone is still using my account somehow. I can't even remove my credit card from file. This is not okay security measures.
The Wise Wizard
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56 / M / U.S.A. (mid-south)
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Posted 7/20/16

copsmanBackup wrote:

He changed my Email and password, but the problem i did not receive any email to tell me that..

Unfortunately, CR still doesn't send an e-mail to the old e-mail address when the e-mail address for an account is changed.

They do send an e-mail address to the new e-mail address asking the person to confirm (or at least they did when I last changed mine in June 2014), so it shouldn't be that difficult to send the same e-mail to a second e-mail address (the old one).

Frankly, doing so could head a lot of hijacks off at the pass, especially if that e-mail had not only the "confirm" link, but also a "revoke" or "deny" link to revert the e-mail address to the old one.

17 cr points
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19 / M
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Posted 7/20/16
the problem they did not tell me my account email has changed, and there is no way i can get back my account other than contacting the support.
they should not allow changing emails without the owner permissions. Crunchy Roll should have sent me an email to confirm changing the email ,but i received none. it was just by luck i found that i can't access my account .

The best thing i have done is i was paying with my Paypal account so the hacker can never access any of my cards.

and the hacker also hacked my Dominos account . but he was stupid by putting his address information in the account.
now i have his Full name and his number + his address.
Posted 7/20/16


Sounds like you should contact paypal customer service. Tell them that someone is trying to use the account frauduantly. Explain that someone has taken an account you can't get back with a linked card. They should be able to cancel your account.

Contact customer service and tell them your account is going to be deactivated and you want your membership back.
17 cr points
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19 / M
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Posted 7/20/16 , edited 7/20/16
he did not hack my Paypal account and he cant because the password is so complicated with three languages xD.
i can deactivate the payments easily from Paypal, but i want my account that i used in Crunchy Roll because it has all information about what i watched.
13024 cr points
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27 / F
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Posted 7/20/16
I never even bothered to apparently realize how bad the security for the crunchyroll store was or that my credit card is automatically linked to the store.. I'm not okay with this.. It didn't even give an option to change out my payment method to paypal or anything.
2096 cr points
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16 / F
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Posted 7/20/16 , edited 7/20/16
Just curious how were you guys able to tell that your account was compromised?

This seems terrible and I hope it gets resolved quickly for you all.
13024 cr points
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27 / F
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Posted 7/20/16

Allie_cat418 wrote:

Just curious how were you guys able to tell that your account was compromised?

This seems terrible and I hope it gets resolved quickly for you all.


Well I was able to tell when I checked my email and it said i placed an order on the CR store half an hour ago.. Then I also checked my profile and saw the "i love cocks" they left on my profile (yeah, good job script kiddy you're so cool) and checked my viewing history that as of last night they started watching a bunch of Naruto... -_-
2096 cr points
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16 / F
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Posted 7/20/16

KoshibaTetsuta wrote:


Allie_cat418 wrote:

Just curious how were you guys able to tell that your account was compromised?

This seems terrible and I hope it gets resolved quickly for you all.


Well I was able to tell when I checked my email and it said i placed an order on the CR store half an hour ago.. Then I also checked my profile and saw the "i love cocks" they left on my profile (yeah, good job script kiddy you're so cool) and checked my viewing history that as of last night they started watching a bunch of Naruto... -_-


Oh god what a troll like I said hope they resolve this quickly for you :/
13024 cr points
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27 / F
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Posted 7/20/16
Thanks, I hope they get back to my support email soon.. I can't dispute the credit card charge until it goes to "posted" on my financial account. Although it looks like I need to start doing research into those password manager things that random generate passwords and stuff.. just seems annoying since then I would have trouble accessing things aside from home. Sigh. Although yeah, I guess now I know your CR subscription payment method = automatically approved for CR store.. -_- I've been a member for like 7 years, but really not okay with this. There doesn't seem to be a phone number support contact either, which is generally an important thing for me when giving my financial information to a store front.. ugh.
Posted 7/20/16

copsmanBackup wrote:

he did not hack my Paypal account and he cant because the password is so complicated with three languages xD.
i can deactivate the payments easily from Paypal, but i want my account that i used in Crunchy Roll because it has all information about what i watched.


well you can't keep it, and you should figure out who is doing that at least. Paypal works with cases like that. someone using your card/account should be taken seriously. if you don't you won't get your account back.
17 cr points
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19 / M
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Posted 7/20/16

Drozy wrote:


copsmanBackup wrote:

he did not hack my Paypal account and he cant because the password is so complicated with three languages xD.
i can deactivate the payments easily from Paypal, but i want my account that i used in Crunchy Roll because it has all information about what i watched.


well you can't keep it, and you should figure out who is doing that at least. Paypal works with cases like that. someone using your card/account should be taken seriously. if you don't you won't get your account back.




i have his full name and his address because he was idoit by putting it in my Dominos Account xD.

i dont think Paypal have a role in this problem because he did not buy anything because as i said he cant without logging in my Paypal account.

the problem can only be solved by Crunchyroll support team, all i want is my Crunchyroll account
Posted 7/20/16

copsmanBackup wrote:


Drozy wrote:


copsmanBackup wrote:

he did not hack my Paypal account and he cant because the password is so complicated with three languages xD.
i can deactivate the payments easily from Paypal, but i want my account that i used in Crunchy Roll because it has all information about what i watched.


well you can't keep it, and you should figure out who is doing that at least. Paypal works with cases like that. someone using your card/account should be taken seriously. if you don't you won't get your account back.




i have his full name and his address because he was idoit by putting it in my Dominos Account xD.

i dont think Paypal have a role in this problem because he did not buy anything because as i said he cant without logging in my Paypal account.

the problem can only be solved by Crunchyroll support team, all i want is my Crunchyroll account


you can get paypal or your bank to discuss it with crunchyroll support.
17 cr points
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19 / M
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Posted 7/20/16

Drozy wrote:


copsmanBackup wrote:


Drozy wrote:


copsmanBackup wrote:

he did not hack my Paypal account and he cant because the password is so complicated with three languages xD.
i can deactivate the payments easily from Paypal, but i want my account that i used in Crunchy Roll because it has all information about what i watched.


well you can't keep it, and you should figure out who is doing that at least. Paypal works with cases like that. someone using your card/account should be taken seriously. if you don't you won't get your account back.




i have his full name and his address because he was idoit by putting it in my Dominos Account xD.

i dont think Paypal have a role in this problem because he did not buy anything because as i said he cant without logging in my Paypal account.

the problem can only be solved by Crunchyroll support team, all i want is my Crunchyroll account


you can get paypal or your bank to discuss it with crunchyroll support.



i will try thank you, and the support team just sent me an email because they wanted more information. Hopefully they will fix it soon because i want to watch one piece pre-movie OVA . T_T
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