Post Reply Premium Membership - Heavy commercial rotation
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Posted 8/6/16
As the title says, I've got a premium membership, and the commercials are insane. I thought a premium membership removed commercials (that's what it says on the sign up page). Yet every 5 minutes I'm seeing 2-3 runs for Fear the Walking Dead.

Any thoughts on to why this is?

Thank you.
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Posted 8/6/16

LentilSoup wrote:

As the title says, I've got a premium membership, and the commercials are insane. I thought a premium membership removed commercials (that's what it says on the sign up page). Yet every 5 minutes I'm seeing 2-3 runs for Fear the Walking Dead.

Any thoughts on to why this is?

Thank you.


Yeah, you shouldn't be seeing any commercials. Are you watching using the player on the browser, or through an app on a device? Whatever you are watching on, are you sure you're logged in?

I suggest taking a look at the Help/FAQ Knowledge Base

If that doesn't help, then contact customer support directly using the /contact form.
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Posted 8/6/16
Thanks. I'm just using my Roku 4 to stream. I don't know when it started, I may have just finally noticed, after seeiing the same commercial 3 times in a row (back to back, no anime interruption).

I'm logged in, but I'll log out of every platform and relog and see what happens.

Thanks!
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