I recently renewed my premium membership for one year via a recurring PayPal payment. Since it didn’t reflect in my account, I contacted CR support via the contact form. I also included the PP transaction ID in my initial message. That was 9 days ago.
First I got a reply from A who asked me to provide the e-mail address associated with my PP account, which I gave together with a copy of the transaction in question (including the transaction ID).
Later I was contacted by R who needed the primary e-mail address associated with my PP account (which I already had given), the full name on the PP account and the transaction ID (which I already had given twice). I sent him all the details and I once more included a copy of the transaction and a copy of my CR order history.
Apparently this still wasn’t enough because later R asked me to send the last 4 digit of the cc, the zip code and the exp. date of the card associated with my PP account. After I had sent R the demanded information, I got a message from him later that day in which he said he escalated the ticket and that I should receive a reply shortly. That was last Monday.
Since then I haven’t received any message, not even a reply to the reminder I've sent yesterday.
Honestly, I believe this is getting ridiculous. How difficult can it be to match up my payment against my account? Nine days have passed and there’s still no solution. I’m really starting to think CR’s support staff members are severely lacking competence.
Can I please have the service I’ve paid you for?