Post Reply CR won't cancel my subscription?!
8194 cr points
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18 / M / Ontario Canada
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Posted 8/17/16
I'm honestly really, REALLY annoyed with CrunchyRoll...

I've tried canceling my membership for the past 3 months and it KEEPS charging me for a recurring membership.

At first I though it was something I didn't do right.

But now, I even have a message in my notifications saying "You have canceled your membership" but when I look at my account page, it is still charging me money monthly.

Canceled membership message:
http://puu.sh/qEsyZ/53b722724a.png

Account status:
http://puu.sh/qEsCL/13e8a2b9c6.png

Help please...
29118 cr points
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83 / F / Bite the pillow.
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Posted 8/17/16

TheTruBlu wrote:

I'm honestly really, REALLY annoyed with CrunchyRoll...

I've tried canceling my membership for the past 3 months and it KEEPS charging me for a recurring membership.

At first I though it was something I didn't do right.

But now, I even have a message in my notifications saying "You have canceled your membership" but when I look at my account page, it is still charging me money monthly.

Canceled membership message:
http://puu.sh/qEsyZ/53b722724a.png

Account status:
http://puu.sh/qEsCL/13e8a2b9c6.png

Help please...


You need to cancel the Preapproved Payment you have setup for Crunchyroll in PayPal. You'll find it under Payments > Preapproved Payments. Or contact CR directly and have them walk you through it.

- http://www.crunchyroll.com/help?topic=contact

Good luck.
8194 cr points
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18 / M / Ontario Canada
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Posted 8/17/16

Hairbelly wrote:

You need to cancel the Preapproved Payment you have setup for Crunchyroll in PayPal. You'll find it under Payments > Preapproved Payments. Or contact CR directly and have them walk you through it.

- http://www.crunchyroll.com/help?topic=contact

Good luck.


Where do I find Payments? I don't see it in my settings..

But still.. It's a really shitty thing. It even sent me something saying it was canceled..
Der Zoodirektor
23357 cr points
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34 / M / Germany
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Posted 8/17/16

TheTruBlu wrote:


Hairbelly wrote:

You need to cancel the Preapproved Payment you have setup for Crunchyroll in PayPal. You'll find it under Payments > Preapproved Payments. Or contact CR directly and have them walk you through it.

- http://www.crunchyroll.com/help?topic=contact

Good luck.


Where do I find Payments? I don't see it in my settings..

But still.. It's a really shitty thing. It even sent me something saying it was canceled..


Send us a ticket through that form. I'll need one additional piece of information to help you that we should not share on the forums.
8194 cr points
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18 / M / Ontario Canada
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Posted 8/17/16



Hairbelly wrote:


Send us a ticket through that form. I'll need one additional piece of information to help you that we should not share on the forums.


I did, however I haven't heard anything back yet. Should I do it again?
Der Zoodirektor
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34 / M / Germany
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Posted 8/18/16

TheTruBlu wrote:
I did, however I haven't heard anything back yet. Should I do it again?


One of my colleagues replied to your ticket about 20 hours ago. Please check your spam folder.
29118 cr points
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83 / F / Bite the pillow.
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Posted 8/18/16

TheTruBlu wrote:

Where do I find Payments? I don't see it in my settings..

Click on the "sprocket" in the upper right-hand corner once you've logged into PayPal:



After clicking the "sprocket", you'll be tossed to another page. Once there, you'll find pre-approved payments under Payments > Preapproved Payments.

Hope that helps you in the future. Cheers!
42632 cr points
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Posted 8/18/16
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