Post Reply Cancelled Membership But Still get Recurring Payments!!!
3 cr points
Send Message: Send PM GB Post
Offline
Posted 8/17/16 , edited 8/17/16
I've cancelled my premium membership two months ago, but then I'm still receiving recurring payments, so I've been robbed twice!
What the hell is going on???
59494 cr points
Send Message: Send PM GB Post
31 / M / Dallas, TX
Online
Posted 8/18/16

parkerw1997 wrote:

I've cancelled my premium membership two months ago, but then I'm still receiving recurring payments, so I've been robbed twice!
What the hell is going on???


You should /contact customer support directly for billing issues.
30000 cr points
Send Message: Send PM GB Post
83 / F / Bite the pillow.
Offline
Posted 8/18/16

parkerw1997 wrote:

I've cancelled my premium membership two months ago, but then I'm still receiving recurring payments, so I've been robbed twice!
What the hell is going on???

If you're using PayPal, you need to cancel the Preapproved Payment you have setup for Crunchyroll in PayPal.

Click on the "sprocket" in the upper right-hand corner once you've logged into PayPal:



You'll find pre-approved payments under Payments > Preapproved Payments. Or contact CR directly and have them walk you through it.

- http://www.crunchyroll.com/help?topic=contact

Hope that helps. Cheers.
You must be logged in to post.