Post Reply Cancelled Membership But Still get Recurring Payments!!!
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Posted 8/17/16 , edited 8/17/16
I've cancelled my premium membership two months ago, but then I'm still receiving recurring payments, so I've been robbed twice!
What the hell is going on???
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Posted 8/18/16

parkerw1997 wrote:

I've cancelled my premium membership two months ago, but then I'm still receiving recurring payments, so I've been robbed twice!
What the hell is going on???


You should /contact customer support directly for billing issues.
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Posted 8/18/16

parkerw1997 wrote:

I've cancelled my premium membership two months ago, but then I'm still receiving recurring payments, so I've been robbed twice!
What the hell is going on???

If you're using PayPal, you need to cancel the Preapproved Payment you have setup for Crunchyroll in PayPal.

Click on the "sprocket" in the upper right-hand corner once you've logged into PayPal:



You'll find pre-approved payments under Payments > Preapproved Payments. Or contact CR directly and have them walk you through it.

- http://www.crunchyroll.com/help?topic=contact

Hope that helps. Cheers.
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