Post Reply Sponsored premium Free Trial not activating at payment screen.
3 cr points
Send Message: Send PM GB Post
Offline
Posted 8/27/16
So I tried getting a free trial of premium from a sponsored youtuber (crunchyroll.com/jello if it matters). I set up my account, gave it my credit card information and the payment page says "Sorry, you can have only one free trial per payment method". I tried using a different card and it gave me the same message. I'm sure that no one else has ever seen these credit cards let alone used them to get free trials. Is this a problem others have been having?
58670 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 8/28/16

CaptainDynamite wrote:

So I tried getting a free trial of premium from a sponsored youtuber (crunchyroll.com/jello if it matters). I set up my account, gave it my credit card information and the payment page says "Sorry, you can have only one free trial per payment method". I tried using a different card and it gave me the same message. I'm sure that no one else has ever seen these credit cards let alone used them to get free trials. Is this a problem others have been having?


You should /contact customer support directly for billing issues. If you want to skip the free trial, which I doubt you do, you can do so by following this link: /premium_pick_plan?membership=premium.
5 cr points
Send Message: Send PM GB Post
Offline
Posted 29 days ago
It works if you use AMEX instead of VISA. I've also seen posts where people paid via PayPal instead and it worked as well.
You must be logged in to post.