Post Reply Cant access payment methods.
2010 cr points
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17 / M
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Posted 8/28/16
I cant access payment methods under account settings, it just tell me "Sorry, an error occurred." And the renewal on my membership expired somehow or cancelled (it says payment error in order history.)

I can't pick another plan, It will say "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member.

Please help, I just want to access my payment methods to remove old card info and input a different one so I can renew my premium membership.
42634 cr points
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60 / M / Earth
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Posted 8/28/16
You should contact customer support via the /contact form for account/billing problems. Afterwards, make sure to check your spam filter folders, since a lot of CR emails gets erroneously tagged that way.
2010 cr points
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17 / M
Offline
Posted 8/28/16
UPDATE: Problem Resolved.
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